Office & Community Housing Coordinator

About CHAI

CHAI strengthens the fabric of neighborhoods connected to Jewish Baltimore through housing and community development, so residents of all ages can thrive.

As an agency founded in the Jewish community, CHAI's work is informed and inspired by Jewish values, teachings, and history. We are guided by:

* Respect (Kavod) - honoring others through actions

* Community (Kehillah) - finding strength in the collective

* Diversity (B'tzelem Elohim) - seeing humanity and dignity in all people

* Integrity (Derech Eretz) - acting ethically and responsibly

* Drive (Ometz Lev) - motivation to the highest level of service

We envision a resilient and inclusive northwest Baltimore where neighbors feel deeply rooted in their homes and community.

Position Overview

The Office & Housing Administrator serves as the first point of contact for CHAI's office and plays a vital role in ensuring residents, visitors, and staff experience CHAI as organized, responsive, and respectful.

This role supports front desk operations, housing counseling and community housing administration, and general office coordination. Front-desk coverage and resident-facing responsibilities are the top priority during business hours; other responsibilities are managed around this core function. It requires strong prioritization skills, composure under pressure, attention to detail, and comfort performing consistent, process-oriented administrative work in a high-volume, interruption-driven environment.

This role is best suited for someone who finds satisfaction in creating order, ensuring accuracy, and supporting others through steady, detail-focused execution.

CHAI Hours of Operation:
Monday - Thursday, 8:30am - 5:00pm, Friday 8:30am - 4:00pm

CHAI Employee Standards:

* Support organizational benchmarks and meet agency goals.

* Exhibit a strong work ethic and passion for meeting expectations with high standards.

* Able to work well in a team environment.

* Sustain a positive, enthusiastic, and professional attitude at all times.

* Maintain a professional appearance and demeanor.

* Show respect for staff, board, volunteers, and clients.

* Perform all duties in a timely, accurate, honest, and professional manner.

* Attend and assist with the annual meeting. In addition, assist with at least one agency event each fiscal year by volunteering to help plan, set up, clean up and/or staff a table.

What Success Looks Like (First 6-12 months)

* Front desk coverage is consistent, welcoming and professional

* Resident and visitor inquiries are handled respectfully and efficiently

* Housing documentation and client records are accurate and well organized

* Administrative tasks are completed on schedule with minimal oversight

* Shared inboxes, calendars and communications are monitored reliably

* Internal staff report clear and responsive administrative support

* The office environment, including shared spaces, is orderly, welcoming and well-functioning, with day-to-day operations running smoothly

Key Responsibilities:

Front Desk & Office Administration (50%)

* Serve as Serve as the front desk receptionist and primary point of contact for residents, visitors, vendors, staff, board members, volunteer leaders, and callers.

* Welcome all guests with efficiency, courtesy, and professionalism, ensuring a positive and respectful first impression of CHAI.

* Answer and triage phone calls, emails, and in-person inquiries, applying discretion and sound judgement to prioritize, filter, and direct communications appropriately, escalating urgent or sensitive matters as needed.

* Monitor and manage shared inboxes and general CHAI communications as assigned.

* Sort and distribute incoming mail, including handling checks and time-sensitive financial documents accurately and promptly.

* Maintain a clean, organized, and functional office environment, including front desk area, lobby, conference rooms, break stations, and shared spaces.

* Order and track office supplies, ensuring appropriate stock levels and vendor coordination.

* Coordinate Fed Ex, messenger services, and outgoing mail.

* Maintain agency-wide calendar updates and ensure lobby displays reflect current announcements and events.

Meeting &…