Service Center Support

Position Overview

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

Starting Rate of Pay: $23.81/hour

Shift Time:
Monday – Friday 11:00 – 19:30

• Perform administrative and clerical functions, including but not limited to maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick‑up and/or delivery needs, problem resolution, updating systems to meet special handling requirements, selling company services and providing potential leads to sales.
• Enter freight shipment information into the computer system to accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Administer freight pick‑up process as required.
• Assist customers via phone, e‑mail and/or fax in all inquiries, including but not limited to tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Make freight delivery appointments as required.
• Review drivers’ Hours‑of‑Service logs to ensure accuracy; report discrepancies to appropriate leadership.
• Assist city operations, including but not limited to checking‑in drivers and processing related documentation, coordinating drop‑off situations, coordinating driver collections, etc.
• Communicate with sales, operations and other service centers or departments to ensure customers’ needs are met and all issues are resolved.
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers as required.
• Comply with all applicable laws, regulations, company policies and procedures.
• Perform other duties as required.

• High school diploma or GED.
• Two years of general office experience preferred.
• One year of customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math.
• Strong written and verbal communication skills.
• Ability to comprehend the various Fed Ex service products to assist in determining customers’ needs.
• Ability to use general office equipment (computer, fax machine, copier, scanner, etc.).
• Typing/data entry skills.
• Ten‑key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi‑tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast‑paced team environment.

Office/dock environment; fast‑paced and deadline‑oriented. Hours may vary due to operational needs.

Hourly: $23.81 – $28.36

The compensation listed reflects the pay range or rate of pay reasonably expected for this position at the posted location(s). Actual pay is determined by job‑related factors permitted by law and relevant to the position (experience, tenure, market level, pay at the location for this job, performance, schedule and work assignment).

Eligible employees offered health, vision and dental insurance; personal/sick paid time; 401(k) retirement savings plan; bonus potential; tuition reimbursement; adoption assistance; paid parental leave; paid bereavement; vacation (full‑time only); paid holidays (full‑time only).

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and need assistance to apply for a position with Fed Ex Freight, please e‑mail at A

Fed Ex Freight will not disclose or in any other manner discriminate against any employee or applicant for employment because such an individual has inquired about, discussed, or disclosed the compensation of other employees or applicants. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.