Specialist II,Enrollment Services; Shared Services Job Baltimore area,Maryland USA,Administrative/Clerical

Position: Specialist II, Enrollment Services (Shared Services)

Class Description

The purpose of this class is to provide, in a “Shared Service environment,” a back‑office operation and coordination of work related to advisement, registration, international, and student services, including student applications, registration, drop/add, scanning, indexing, and fraud research.

Minimum Requirements

High School diploma/GED and three (3) years full time of clerical experience to include data entry, working in an office environment, preferably in a business which is customer service related. Experience working in a Registrar’s Office, Admissions, Financial Aid or with Student/Accounts preferred. Experience working in higher education preferred. Knowledge/experience working with document imaging and Student Information systems, specifically Banner, preferred.

Must be able to work some evenings and occasional weekends.

Compensation

Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.

Apply by

For Best Consideration Please Apply By: "June 19,2026"

Class Specific Essential Duties

Provide day to day processing of enrollment related paperwork.

Resolve and troubleshoot problems in daily processing of service requests related to areas related to enrollment.

Process, prepare and validate student documents relating to all aspects of the enrollment process to meet standards of data quality for internal and external reporting compliance.

Process inquiries from internal and external sources to facilitate efficient office operations.

Audit and/or verify student records. Research and resolve discrepancies.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties

Process entry of admissions applications, generating student based on CCBC standards and SOP’s.

Verify admissions applications for CCBC. Includes editing of student personal information/program and courses/time status/graduation information in Banner, processing application from Element 451 CRM system etc. Requires data research on all applications from all CCBC locations.

Utilize Element 451 as a customer relationship management (CRM) system to organize and complete daily tasks assigned.

Review suspected fraudulent student records. Contact students regarding Residency verifications.

Assist with notifications to students, i.e., letters, emails to prepare for timely mailings from Registrar’s office, Financial Aid, and other offices.

Scan/Index into Banner Extender, and review for clarity student enrollment information, residency documentation, applications, registrations, drop/adds, high school/college transcripts, change of information, refund requests, graduation applications, etc.

Process time-sensitive mailings from various departments including Registrar’s office, Early College Access Program, and Financial Aid.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

CCBC Full Time Benefits At A Glance

BENEFIT SUMMARY

Health and Medical

Insurance provider: CIGNA
- Cigna Open Access Plus (OAP)
- Cigna Open Access Plus In Network (OAPIN)
Kaiser

Prescription Drug Benefits:

For CIGNA Plans - included in Cigna Plan Medical Premiums
Kaiser - included in Kaiser Medical Premium

Mental Health

Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.

Dental Benefits

Care First Blue Cross/Blue Shield Regional Traditional
Care First Blue Cross/Blue Shield Regional Preferred

Vision Benefits

Flexible Spending Accounts

Benefit Strategies Health Spending Account $2,600
Benefit Strategies Dependent Care (children under 13 and eldercare) $5,000

Financial Term Life Insurance:
Met Life

Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a…

Specialist II, Enrollment Services; Shared Services