Veterans Resource Coordinator

Job Summary

The incumbent will serve as the Veterans Resource Coordinator reporting directly to the Assistant Registrar of Veterans Engagement. He/She will coordinate, maintain and respond to all departmental inquiries related to educational benefit processing and military funding. Incumbent will serve as the first point of contact for all veterans, service members, spouses, dependents and their families by providing additional support, customer service and best practices.

• Reporting directly to the Assistant Registrar for Veterans Engagement, the incumbent is responsible for managing the day-to-day administrative and customer service support for the team. Transmitting and responding to department inquiries via telephone, email, chats, and performing in-person and virtual consultations.
• Coordinating and maintaining the departmental calendar, VES List Serv, social media platforms, Google files, Smart Sheet databases, scholarship documentation, Docu Sign, and veterans area group email accounts or other systems/software as they may become available.
• Serving as an alternative point of contact for on- and off-campus partners, including faculty, staff, academic and student service advisors, local veterans organizations and support groups, community partners, vendors, and visitors.
• Preparing, distributing, and maintaining all veteran correspondence, including all incoming/outgoing documentation.
• Assisting team members with the creation of marketing and recruitment materials, and creating new tools that automate existing manual processes to enhance team functionality and increase enrollment.
• Planning and scheduling team meetings, facilitating meeting notes and transcriptions, and creating a sustainable tracking mechanism to keep files updated and relevant.
• Providing day-to-day oversight of the VA Work Study Program and its participants, organizing and participating in the hiring process, and ensuring that policies, procedures, and training materials are updated consistently and followed as prescribed.
• Assisting School Certifying Officials with ensuring all documentation and website information align with VA and DoD policies for compliance.
• Coordinating with department partners campus-wide regarding student inquiries and maintaining university standards, while supporting events and communication with external stakeholders.
• Conducting meetings with new potential and continuing student veterans, spouses, dependents, or survivors, interpreting information and matching the students’ needs with potential university or external services.

• Education: Bachelor's Degree from an accredited college or university.
• Experience: 3-5 years of interpersonal and customer service skills to enable a satisfactory customer experience.
• Experience: 3-5 years of administrative experience, including proficiency in navigating the internet.
• Experience: Prior military experience or exposure to a veterans’ services environment is preferred but not required.
• Experience: Previous experience at an institution of higher learning or a college environment.
• Full-time in-person on-campus position with occasional need to attend local community or internal meetings, events, and fairs.
• Required to set up hosting venue spaces on and off campus for department-sponsored events, workshops, training, orientations, or other events as needed.

• Extensive exposure to Facebook, Instagram, X, Snap Chat, Group Me, and other social media platforms is preferred.

• Strong verbal and written communication skills; courteous and reliable.
• A people person with an interest in learning new things.
• Must exhibit a take-charge and can-do personality.
• Organization and time-management skills are a must.
• Ability to exhibit patience, attentiveness, and navigate through complex issues or concerns. Experience with de-escalation and crowd management is required.
• Multitasking skills and mastery of time management, maintaining compliance with deadlines.
• Computer and internet savvy for troubleshooting while using in-house products and systems; prior knowledge of Ellucian Banner or Smart Sheets is a plus.
• Google Platform programs with proficiency in Microsoft Products (Word, Excel, PowerPoint & Publisher) are required.