Program Coordinator, Operations; Student Health & Well

Johns Hopkins, founded in 1876, is America's first research university and home to nine world‑class academic divisions working together as one university.

We are seeking a Program Coordinator – Operations who plays a critical role in supporting operations across four clinical locations within Student Health and Well‑Being (SHWB), Primary Care and MHS integrated clinics. Their role is highly mobile and responsive, requiring flexibility to deploy to other clinic locations to support cross‑site operational needs, project implementation, and real‑time issue resolution. Serving as a key operational liaison on‑site, the Program Coordinator deploys as needed to ensure seamless clinic function, provide short‑term coverage, and support pop‑up or project‑based initiatives that sustain department performance.

This role also provides hands‑on logistical support for clinic and departmental initiatives, which may include coordinating and procuring event materials, transporting supplies between sites, supporting on‑site event set‑up, and completing time‑sensitive operational tasks that ensure clinics remain fully supported and functional.

• Contribute to goal setting and identify program operational requirements to meet programmatic goals.
• Obtain and utilize internal and external resources to meet program goals.
• Serve as primary contact for the program with internal departments and external organizations.
• Responsible for monitoring budget expenses, processing invoices, performing budget reconciliation, and assisting with budget development.
• Compile documentation related to funding and finance.
• Identify and resolve programmatic problems.
• Assist with planning events and coordinate preparation, set up and logistics for events/functions.
• Coordinate communication activities via websites, social media channels, and publication materials as needed.
• Ensure timely, accurate and appropriate reporting of program activities.
• Serve as an implementation lead for cross‑site operational projects, including space optimization, workflow redesign and infrastructure improvements.
• Oversee centralized operations and overall calendar management for Primary Care and Mental Health Services, ensuring visibility of clinic capacity changes and system‑wide impacts. Coordinate operational communications, including clinic closure notifications (e.g., inclement weather), service adjustments, and other time‑sensitive updates to maintain continuity and minimize disruption across sites.
• Partner with the Senior Administrative Manager and site leadership to support resolution of logistical, facilities, and systems issues. While site supervisors remain the primary points of contact, provide on‑site operational support during high‑volume or concurrent issue periods, including assistance with Facilities, Housekeeping, Telecom, door access, and scheduling‑related help tickets.
• Deploy across clinic sites to support logistical and compliance‑related operations, including transporting purchased goods between locations, reviewing student health documentation for entrance and immunization compliance, and providing administrative coverage for flu and other compliance clinics.
• Coordinate and support cross‑unit events and engagement initiatives for MHS and PC; serve as the administrative contact with oversight of leadership on program design, and oversight of on‑site logistics including digital communication, websites, clinic displays, and on‑site information resources. Contribute to marketing and communication efforts to promote participation and strengthen community engagement across clinic sites.
• Other duties as assigned.

• Proficient with Microsoft Office programs including Outlook, Word, Excel, and PowerPoint.

• High school diploma or graduation equivalent.
• Four years progressively responsible administrative experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

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