Long Term Care Case Manager; Administrative Specialist II

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

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Department of Human Services
Family Investment Administration
Office of Long Term Care
746 Frederick Rd.
Catonsville, MD 21228

The primary function of this position is to determine eligibility and provide case management services for Long Term Care (LTC) and Modified Adjusted Gross Income (MAGI) and Non-MAGI Medical Assistance in accordance with federal, State, and local regulations policies, and procedures. The Long Term Care Medical Assistance program provides financial assistance to Maryland’s residents in need of nursing home care. Community Medical Assistance eligibility is tested for Maryland residents upon exit from nursing care facilities.

• Determines customer eligibility for Long Term Care and Community, MAGI and Non-MAGI, as well as Department policies and procedures with 90% accuracy.
• Maintains and monitors caseload in order to ensure timely services to customers in accordance with federal and State regulations and Department policies and procedures with 96% compliance.
• Interview/screen customers by analyzing verifications, interpreting and applying program knowledge of federal and State regulations and policies and Department policies and procedures prior to issuing a Request for Information with 90% accuracy.
• Maintains a working knowledge of all federal and State regulations and policies, Department policies and procedures, and eligibility and data repository systems.
• Completes assignments timely 96% of the time.
• All Corrective Action Requests (CAR) will be completed by the due date with 90% accuracy.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

• Education:
  
  Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience:
  
  One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.
• Notes:
  • 1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
  • 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

• Six months of experience processing eligibility for governmental assistance programs.
• Six months of experience using computer software such as Microsoft Word, Excel, Google Docs and Sheets.
• Six months of customer service experience with staff members, agencies, and the general public.

Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

The assessment…