Office Associate - Academic Support Services Evening Shift

Position Title

Office Associate - Academic Support Services Evening Shift

The office associate provides direct administrative support to the office supervisor, ACE director, and program advisors within the Academic Center for Excellence. This role requires exceptional customer service skills and the ability to implement effective problem‑solving strategies in a dynamic tutoring environment serving 51+ tutors and three distinct programs. Must handle sensitive information with strict confidentiality and work in a diverse environment that includes neurodiverse and multilingual individuals.

Schedule:

4pm‑9pm Monday‑Thursday; occasional weekends possible.

• Perform variety of clerical and administrative tasks to support ACE operations.
• Serve as first point of contact for visitors, directing them to appropriate tutors and staff.
• Monitor tutoring appointments and the scheduling system.
• Respond to inquiries promptly and accurately or refer to appropriate resources.
• Provide detailed information regarding departmental services, tutoring processes, and programs.
• Assist with inventory management and maintenance of ACE supplies and equipment.
• Prepare and process documents including copying and faxing.
• Support special events and projects as needed.
• Perform additional duties as assigned to ensure smooth office operations.

• High school diploma or equivalent.
• Consistent and reliable attendance.
• Demonstrated experience delivering exceptional customer service.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in light typing and operation of standard office equipment.
• Working knowledge of current Microsoft Office applications.
• Excellent organizational and time‑management skills.
• Commitment to supporting the college's sustainability initiatives in environmental stewardship, social responsibility, and economic prosperity.

Hourly rate: $16 hourly. Part‑time: 20–25 hours per week.

Schedule:

4pm‑9pm Monday‑Thursday. Occasional weekend work may be required.

Howard Community College is an Equal Employment Opportunity & affirmative action employer and values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process.

For confidential assistance with the job application process, please contact the Office of Human Resources at .