Office Manager at Morgan State University

Office Manager

Reports To:

Director of Housing Operations

Location:

Morgan State University – Thurgood Marshall Hall & Legacy Hall

Compensation: $22.00-$24.00 per hour and competitive benefits package

FLSA Status:
Non-Exempt

Company Information:
Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary:

Office Manager is a full-time, 100% in-office position, and is responsible for administrative priorities, resident communication, vendor setup, data entry, and responding to online communications.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for incoming telephone calls; independently determine the purpose of calls and route them appropriately, exercising sound judgment and discretion.
• Supervise and support student employees assisting with office operations, including mail processing and licensing requirements; provide guidance and day-to-day oversight.
• Conduct monthly office supply inventory with minimal oversight and submit purchase requests for Director approval.
• Manage and monitor vendor guest card access, ensuring compliance with site policies.
• Complete new vendor setup documentation, including W-9s as required, and proactively coordinate with the Director and Assistant Director of Facilities.
• Act as a knowledgeable point of contact for campus partners and site vendors assisting with routine issues.
• Provide administrative and logistical support for move-in, move-out, turn periods, and Summer Conferences, managing assigned responsibilities independently.
• Maintain organized filing systems and handle confidential information with discretion and professionalism.
• Support the administration of satisfaction emails related to completed work orders and assist with follow-up as needed.
• Coordinate and monitor heater and portable AC distribution reports; conduct daily audits and independently follow up on outstanding returns tied to completed work orders.
• Maintain and reconcile an accurate key inventory with minimal supervision.
• Track all lockouts and independently process charges related to lock changes and lost keys.
• Participate in cross-training to develop working knowledge of multiple site properties and provide coverage as needed.
• Relay information clearly, accurately, and in a timely manner to residents and staff, exercising judgment on urgency and appropriate communication methods.
• Other duties as assigned.

Qualifications:

• High School diploma required (Bachelor's degree preferred)
• 2-3 years of related experience in higher education administration, business operations, project management, office management or accounts payable experience.
• Demonstrated ability to work independently.
• Proven ability to manage confidential and sensitive matters with discretion, professionalism, and sound judgment.
• Strong customer service skills with the ability to resolve issues and escalate concerns appropriately.
• Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
• Excellent interpersonal and communication skills (oral and written), with the ability to work autonomously and collaboratively.
• Strong computer proficiency, including Word, Excel, and content management systems.
• Ability to work effectively with a diverse population and exercise cultural competence.
• Ability to operate standard office equipment, including computers, video monitoring systems, and copier/printer/fax machines.
• Ability to move and lift up to 35 pounds.
• Ability to work 100% in-office Monday-Friday during posted office hours.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the…