Assistant to Executive Director for Enrollment Services & University Registrar

Job Title

Assistant to the Executive Director for Enrollment Services & University Registrar

The Assistant to the Executive Director for Enrollment Services & University Registrar provides high‑level executive administrative support to the Executive Director, serving as the principal operational and communications hub for the Office of the Registrar. This position plays a critical role in advancing the division's mission to support prospective, new, and continuing students at Morgan State University through registration, records management, enrollment verification, graduation services, and other registrar functions.

The Assistant ensures the smooth day‑to‑day functioning of the Executive Director’s office by managing communications, calendars, projects, budgets, and personnel in alignment with the Division of Enrollment Management and Student Success (EMASS) PATH principles – Professionalism, Accuracy, Timeliness, and Helpfulness – and the University’s Transformation Morgan 2030 Strategic Plan goals.

Executive & Administrative Support (35%)

• Serve as the principal administrative contact for the Executive Director for Enrollment Services & University Registrar, ensuring seamless operations and superior executive‑level support
• Manage the Executive Director's calendar, scheduling, and travel arrangements/reimbursements; respond quickly and efficiently to a high volume of requests and changes
• Assist with coordinating meetings, preparing agendas, presentations, and briefing materials for the Executive Director and University Registrar
• Attend select internal and external meetings with the Executive Director to record minutes, track action items, and ensure timely follow‑through
• Receive, triage, and process all incoming communications to the Executive Director, including monitoring general office email accounts and responding to inquiries as appropriate
• Draft, edit, and finalize correspondence, memos, reports, policy documents, and other communications on behalf of the Executive Director
• Maintain strict confidentiality of all records, information, and communications in full compliance with FERPA regulations and University privacy policies
• Serve as a point of contact for students, parents, faculty, administrators, and external stakeholders, welcoming all in person, by telephone, and via multiple communication platforms

Office Operations & Resource Management (25%)

• Serve as purchasing card holder and budget officer for all offices under the supervision of the Executive Director; track expenditures, reconcile accounts, and submit financial reports in accordance with University fiscal policies
• Maintain an accurate and sufficient office supplies inventory, anticipate needs, evaluate new products, place orders, and verify receipt of supplies
• Assist with hiring, onboarding, training, scheduling, and supervising the student workforce (student employees, work‑study participants), supporting offices under the Executive Director's supervision
• Develop and maintain organized, efficient systems for document management, office workflows, and administrative records using Banner SIS, Microsoft Office 365, and Google Workspace
• Support compliance with all federal, state, and University rules and policies related to student records, privacy, and institutional data governance, including FERPA
• Assist in monitoring the Office of the Registrar's service delivery systems (e.g., Parchment transcript processing, BSEP program administration, residency reclassification, enrollment verifications) to ensure accuracy and timeliness

Strategic Projects & Institutional Initiatives (20%)

• Independently manage special projects as assigned by the Executive Director, including cross‑divisional initiatives that support EMASS and University strategic enrollment goals
• Support the Executive Director in the research, analysis, and preparation of data reports, presentations, and briefings tied to enrollment trends, retention metrics, and student success indicators aligned with Transformation Morgan 2030 goals (e.g., increasing enrollment to 10,000 by 2030, maintaining a 70%+ first‑to‑second‑year retention rate)
• Assist in coordinating the…