Behavioral Health Clinic Operations Coordinator

Administrative Services Coordinator (Behavioral Health)

📍 Baltimore, MD (On-Site with Limited Flexibility)
🏢 Connections That Matter, Inc.
💼 Full-Time | Exempt (Salaried)
💰 Salary Range: $40,000 – $50,000 annually (based on experience)

About Connections That Matter, Inc.

Connections That Matter, Inc. (CTM) is a licensed and accredited behavioral health organization serving individuals and families across Maryland. Since 2018, CTM has provided high-quality, community-based services through our:

• Outpatient Mental Health Clinic (OMHC)
• Psychiatric Rehabilitation Program (PRP)
• Health Homes Care Management Program

Our mission is rooted in Empathy, Support, and Empowerment, as we work to help individuals build independence, improve mental wellness, and strengthen their connection to the community.

Position Overview

CTM is seeking a highly organized and motivated Administrative Services Coordinator to support the daily operations of our growing behavioral health organization.

In this role, you will play a key part in assisting with the structure, organization, and overall operational flow of the clinic, ensuring that administrative systems run efficiently and support high-quality client care across all programs.

This mid-level position is ideal for a professional who thrives in a fast-paced, mission-driven environment and is looking to grow into an operations leadership role.

Key Responsibilities

Front Desk & Client Experience

• Serve as the primary point of contact for clients, families, and community partners
• Maintain a welcoming, professional, and trauma-informed office environment
• Coordinate intake processes and support client onboarding
• Ensure accurate and timely entry of client information into the EHR system

Scheduling & Program Coordination

• Manage scheduling for therapy, PRP, and care management services
• Coordinate provider calendars and ensure efficient service delivery
• Communicate appointment updates, cancellations, and changes
• Support coordination across multiple programs and service lines

Billing & Administrative Support

• Assist with insurance verification and eligibility checks
• Support billing workflows, including claim tracking and issue resolution
• Maintain organized administrative and financial documentation
• Collaborate with leadership to address billing or documentation discrepancies

Human Resources Support

• Assist with onboarding and offboarding of staff and contractors
• Maintain personnel files, credentials, and compliance documentation
• Support time tracking, payroll coordination, and internal communications
• Assist with recruitment and administrative HR functions as needed

Operations & Compliance

• Support the development and maintenance of efficient administrative systems and workflows
• Ensure processes align with COMAR, Medicaid, and organizational standards
• Assist with audits, accreditation activities (e.g., CARF), and quality improvement efforts
• Maintain strict confidentiality and adherence to HIPAA guidelines

Qualifications

Required

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field (or equivalent experience)
• Minimum 2–4 years of administrative experience, preferably in healthcare or behavioral health
• Strong organizational, communication, and multitasking skills
• Experience with scheduling, administrative coordination, and client-facing roles
• Proficiency in EHR systems, Microsoft Office, and/or Google Workspace

Preferred

• Experience in behavioral health (OMHC, PRP, or care management programs)
• Familiarity with Medicaid and insurance billing processes
• HR or onboarding experience
• Knowledge of COMAR, CARF, or healthcare compliance standards

Compensation, Benefits & Growth

• Salary: $40,000 – $50,000 annually (based on experience)
• Position Type:
  Exempt (salaried)

Benefits Include:

• Paid Vacation Time
• Paid Holidays
• Sick Leave
• 401(k) Plan

Professional Growth:

Connections That Matter, Inc. offers ongoing opportunities for professional advancement, with the ability to grow alongside the continued expansion of the organization. This role is positioned as a pathway into:

• Senior Administrative Coordinator
• Operations Coordinator
• Operations Manager / Practice Manager

Why Join CTM?

• Be part of a growing, mission-driven behavioral health organization
• Play a direct role in building and improving clinic operations and systems
• Work in a collaborative, community-focused environment
• Gain hands-on experience that leads to leadership opportunities