OFFICE CLERK

Grade

ASTD7

MDH, Cecil County Health Department, Elkton, MD

The main purpose of this position is to perform a variety of essential clerical and administrative duties, including answering and directing incoming phone calls, greeting visitors at the reception window, managing staff schedules, filing, photocopying, sorting mail, processing routine statistical data, and providing other support for program staff. The position plays an integral role in establishing rapport and setting a welcoming tone for patients, family members, administrative staff, counselors, and professional partners through professional, non‑judgmental, and competent customer service.

The applicant also assists with screening requests for service and may support clinical operations by collecting consumer hair, saliva, and/or urine samples for alcohol and drug screening.

Education:

Completion of the eighth grade.

Experience:

Six months experience performing clerical duties in an office environment.

• Additional experience performing clerical duties may be substituted on a year‑for‑year basis for the required education.
• Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for the required experience.
• Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Clerical Support field of work on a year‑for‑year basis for the required experience.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and office equipment including a copy machine, facsimile transmission, and multi‑line phone system.
• Strong verbal and written communication skills for effective interaction with staff, management, and the public.
• Customer service skills and telephone etiquette, including professionalism and accurate message‑taking.
• Experience with multitasking, time management, and organizational skills to prioritize tasks and maintain filing systems.
• Experience handling confidential information and proactively suggesting improvements or solutions.

STATE OF MARYLAND BENEFITS

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.