Receptionist, Administrative​/Clerical

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Sandy Spring, MD, US

13 days ago Requisition

Salary Range: $18.00 To $19.00 Hourly

Friends House Retirement Community

Pay range: $18.00 to $19.00 Hourly

Job Description:

Receptionists

Department:
Administration

Supervisor:
Business Office Manager

Employment Status:
Hourly Full-Time

• Health Insurance (Medical, Dental, Vision)
• Employee Retirement Plan (401K)
• Paid Holiday (Per Holiday Policy)
• Paid Time Off (PTO)
• Employee Assistant Program
• Educational Assistant
• Daily Pay
• Discounted Meal Program

The Receptionist is responsible for greeting all visitors and managing day‑to‑day communications on a variety of fronts.

• Greets visitors promptly and graciously, determines purpose of visit, contacts appropriate party, and makes visitor comfortable while they wait.
• Answers and directs all incoming phone calls, takes and distributes messages promptly and accurately.
• Responds to residential living pendant calls and documents time and reason for calls.
• Manages incoming and outbound mail, accepts and logs packages, notifies recipients of package receipt, assists residents and employees with outbound packages/express mail and tracking when needed.
• Assists residents with copies and fax transmissions.
• Accepts and communicates transportation requests and follows up to ensure they are fulfilled.
• Gains thorough knowledge of emergency procedures and alarm systems; acts as point of contact throughout emergency situations until relieved.
• Accepts, documents, and distributes maintenance work requests, following up to ensure timely response.
• Maintains contact information for residents, employees, local attractions, and emergency organizations in an organized manner and maintains resident “Off Premises” log.
• Maintains accurate key logs for housekeeping, maintenance, and vehicles.
• Assists the business manager with administrative tasks as assigned.
• Attends training courses and participates in other professional development activities as required.
• Assists with light housekeeping duties and conducts rounding on premises.
• Performs receptionist duties in the healthcare center as assigned by the department manager.
• Assists with special projects assigned by department managers, prioritizes and completes projects in a timely manner, and abides by standards and practices set forth in the Corporate Code of Conduct.
• Adheres to the Organization’s Policies and Procedures covering Privacy and Security in compliance with HIPAA regulations.
• Other duties and responsibilities as assigned.

• Excellent verbal and communication skills.
• Ability to work effectively within a team‑based environment.
• Strong time management and organizational skills.
• Excellent computer skills, including Word, Excel, Outlook, and PowerPoint.
• Ability to efficiently operate all functions of the property telephone system.
• Thorough understanding of various alarm systems used in the community.

• Ability to communicate clearly and proficiently with people of all ages, maintaining an energetic and positive attitude.
• Clear, pleasant telephone voice.
• Ability to read and write English and follow verbal and written instructions.
• Ability to work flexible hours including weekends and evenings.
• High school diploma or college education strongly preferred.
• Ability to handle stressful situations while maintaining a calm, efficient demeanor.

• Ability to stand and walk short and long distances for extended periods.
• Ability to lift and/or carry objects more than 25 pounds.
• Requires reaching above, below, and at shoulder length.
• Ability to remain calm and positive in stressful situations.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only job duties to be performed by the employee occupying this position.

Shift

Schedule:

Monday‑Friday, 12:30am - 8:30am