Service Scheduler

ARK Systems is looking for a Service Contract Scheduler for our Columbia office.

UP TO $1,000 SIGN-ON BONUS!

• Receives and processes calls and tickets for testing, service/repairs internally and from customers.
• Assists in the review of testing certification reports for noted deficiencies found during routine testing.
• Schedule/coordinate with assigned testing staff and service dispatch for technicians to complete approved work.
• Coordinate with third-party vendors when necessary to acquire applicable pricing, testing and technical assistance.
• Address customer concerns and complaints and have the ability to resolve matters in the best interest of the customer and the company.
• Open and close work orders, update customer notes, etc.
• Assist with communications with field staff as needed.
• Assist with contracts and testing invoicing.
• Customer support and satisfaction liaison.
• Possess the ability to work harmoniously within the Contracts and service area and provide administrative customer support functions of all types and levels.
• All other duties as assigned.

• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.
• Business school, Associate’s degree or equivalent experience and knowledge is required.

• Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
• Analytical ability is required to gather and summarize data, find solutions to various administrative problems and prioritize work.
• Good oral/written communication skills are necessary. Must be able to work in a high volume/fast-paced environment and handle multiple tasks.
• Should be comfortable answering a phone and making calls for the potential entirety of shift.

• Working in an office environment with a computer and other business technology.
• Must be able to lift up to 20 lbs.