Student Desk Assistant - Morgan State University

Student Desk Assistant

Reports to:

Housing Services Coordinator

Location:

Thurgood Marshall Hall and Legacy Hall at Morgan State University

Compensation: $15.00 per hour. Up to 20 hours per week. Position not eligible for benefits

FLSA Status:
Student Non-Exempt

Positions: 6

Summary:

A Student Assistant is responsible for assisting with the day-to-day office and preventative maintenance tasks in the communities. At 20hrs per week, the Student Assistants will greet visitors, answer and direct telephone calls, assist with package tracking & distribution, and perform other clerical and maintenance tasks.

Essential Duties and Responsibilities:

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives, processes, and distributes resident packages.
• Troubleshooting and answering incoming telephone calls, determining the purpose of calls, and forwarding calls to appropriate personnel or departments.
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Operates computer terminals to input and retrieve data.
• Assists in maintaining resident files for accuracy and accountability.
• Assists with clerical duties as needed, such as filing, photocopying, and scanning documents.
• Maintain confidentiality in all COCM/MSU matters concerning students and staff alike.
• Assists with distributing items to apartments.
• Enforcing policies/procedures of the residence halls and the university (including campus, state, and federal regulations).
• Assist with basic facility responsibilities such as building walkthroughs, notating damages, and submitting work orders.
• Must participate in mandatory events such as move-in, move-out and seasonal events/programs.
• Other duties as assigned.

Qualifications:

• High school diploma.
• Current student at Morgan State University with a qualifying 2.8 GPA.
• Ability to manage confidential and sensitive matters with discretion, professionalism and sound judgement.
• Proficiency in Microsoft Office (Word, Excel and E-mail).
• Ability to operate office equipment including computer, copier and telephone.
• Possess strong customer service skills.
• Demonstrate proficiency in verbal communication.
• Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
• Must have troubleshooting and diagnostic skills.
• Ability to lift to 35lbs and navigate up and down stairs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle or feel;

reach with hands and arms, and talk and/or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals;

outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

This is not an employee agreement.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.