Business Administrator

General Summary

General

Summary:

The Business Administrator will provide customer service and hospitality, coordinate and manage office activities, and provide administrative and organizational support. Responsibilities include intercepting incoming communications into the Zoo and directing individuals to the appropriate department or employee. The Business Administrator is responsible for exciting, engaging and entertaining guests ina manner that promotes a positive Zoo experience. This position reports to the Assistant Director of Guest Services – Sales & Revenue.

Additionally, the Business Administrator will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability,conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

To meet current business demands of the Maryland Zoo, the Business Administrator schedule covers a seven-day schedule that includes mandatory weekend coverage. The Business Administrator works five consecutive days each week at the Zoo’s Mansion House and serves asthe first person that guests encounter upon their entry into the building.

• Greet visitors, vendors, and other guests entering the Mansion House and contact appropriate staff or departments to direct them accordingly.
• Inform department contacts when vendors arrive and need escorts.
• Knowledge of all Zoo products and the ability to sell Zoo products or services
• Knowledge of Zoo’s website to assist with email or phone inquiries about Zoo events,programs or campus.
• Provide guests with informaton on all aspects of the Zoo experience, exhibits,on-ground activities (including times and locations), routes through the Zoo,construction, shuttles, rides, attractions and membership information.
• Responsible for answering and directing incoming telephone calls, screening inquiries,taking messages, and providing information in a timely, courteous and professional manner.
• Interact in a consistently pleasant and helpful manner to fellow employees, volunteers,guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service.
• Respond appropriately to guest questions, comments and concerns internally and externally.
• Triageand respond to online guest inquiries and feedback.
• Troubleshoot and resolve guest order issues in a timely manner.
• Develop and maintain comprehensive knowledge of Zoo products and services that include accurate pricing as well as knowledge of animal collection and exhibits.
• Obtain accurate and detailed information from customers in order to complete and confirm reservations.
• Promote the mission of the Zoo.
• Communicate with all personnel, volunteers, visitors, vendors and contractors in aprofessional manner.
• Distribute Zoo literature, including but not limited to maps, event flyers, Zoograms andother Zoo literature, and maintain appropriate par levels.

• Assist Mansion House administrative staff including the Zoo’s president
• Assist education, group sales, development, events, marketing and communication departments as needed for cross utilization of skills and manpower.
• Perform other duties as assigned by all departments.
• Assist Guest Services department with administrative responsibilities and paperwork.
• Assistthe Education team in making reservations with educators who need information.or would like to book a field trip at the Zoo via the State of Maryland’s freefield trip program.
• Complete and mail all confirmation materials in accordance with educational grant standards, as needed.
• Maintaina filing system for tracking pertinent information in regards to each booking for education programs.
• Utilize…