Police Communications Operator

Job Summary

To monitor several two‑way radio channels simultaneously, as well as fire and burglar alarms. Also maintain a log of all communications transmitted and received; and to relay messages by radio to enforcement personnel.

• Transmits and receives voice messages over radio‑telephone equipment;
• Relay messages verbally by telephone, or in writing as directed;
• Monitors several radio channels continuously, simultaneously.
• Monitors fire alarms and burglar alarms; maintains a log of all incoming messages and any unusual emergency signals detected or actions taken;
• Functions as a control operator when radio communications involve two or more other stations, fixed or mobile;
• Keeps the communications center in a neat and orderly condition at all times;
• Serves as receptionist or information clerk, answering inquiries from the public;
• Issues and controls police and security equipment, routes incoming departmental mail;
• Assist in the routine clerical work of other sections to the extent of the duties of his/her primary function;
• Inputs and receives messages/bulletins over the National Crime Information Center (NCIC) computer terminal; performs other necessary duties as required.

Education: A High School Diploma or GED is required.

Experience: Two years of clerical or other related experience.

Candidates must have the ability to type accurately; learn emergency communications work; learn applicable procedures and regulations; communicate effectively both orally and in writing; react calmly, quickly, and decisively in emergency situations; and obtain, summarize, and relay information orally and in writing.

Knowledge, Skills & Abilities: two‑way radios, multiple phone lines, emergency procedures and protocol, computers, fax.