Program Coordinator

Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community.

If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you.

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees.

We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

The Park Heights Programs Coordinator supports the successful operation, growth, and quality of a wide range of JCC programs and services while working directly alongside the Director of Programs. This in person role combines program administration, staff supervision, facility oversight, customer service, resource management, and operational leadership. The ideal candidate is highly organized, technologically proficient, proactive, solutions-oriented, and committed to excellence in every aspect of program delivery.

This individual serves as a key operational partner to the Director of Programs, helping support administration of programs, facilities, instructors, support staff, and participant communications. They are expected to take initiative, anticipate needs, solve problems independently, and contribute to the development of systems and procedures that improve efficiency, consistency, and participant experience throughout the department. The successful candidate will be comfortable working in a dynamic environment where priorities may shift quickly and will demonstrate exceptional attention to detail, professionalism, customer service, and follow‑through.

• Support the daily operation of JCC programs, including sports, arts, adult programming, youth programming, special events, and seasonal offerings.
• Assist with program setup, breakdown, materials preparation, room organization, logistical coordination, and readiness of facilities, equipment, and instructional resources.
• Provide administrative and systems support, including registrations, spreadsheets, payments, recordkeeping, scheduling, database management, website updates, participant communications, and accurate program documentation.
• Support instructors, vendors, volunteers, and program leaders to ensure smooth program delivery when the Program Director is unavailable.
• Communicate with participants regarding schedules, updates, cancellations, and program information in coordination with the Program Director.
• Support the Program Director in monitoring program quality and participant experience, identifying concerns, and contributing to solutions that improve service delivery and departmental efficiency.
• Maintain program supplies, equipment, materials, and storage areas, including purchasing, replenishment, distribution, setup, transport, and organization.
• Other duties as assigned to support the needs of the agency.

• Coordinate babysitting room schedules and staffing assignments, including support for hiring, onboarding, training, supervision, scheduling, payroll and discipline of babysitting staff.
• Maintain a safe, organized, welcoming, and developmentally appropriate environment for children and families, including room organization, cleaning schedules, equipment maintenance, and supply management.
• Respond professionally to participant feedback, concerns, and complaints, escalating issues when appropriate.
• Serve as a babysitter and role model while helping ensure staff adherence to departmental policies, safety standards, and customer service expectations.

• Demonstrate a strong commitment to excellence, professionalism, accountability, and…