Program Manager- Caminos Nacional

Position Summary

The Program Manager shall manage the coordination of a variety of monitoring and oversight activities to support operational efficiency and program compliance across the Caminos Nacional program. Primary responsibilities include working within various databases, pulling and designing reports and visuals, as well as conducting subrecipient monitoring, desk audits and preparing reporting materials. This position will also provide support to ensure that identified essential program functions occur in accordance with state and federal regulations and meet Everstand, Office of Refugee Resettlement and accreditation best practice standards.

• Model and act in accordance with Everstand's core values.
• Demonstrate and practice trauma informed leadership.
• Provide support and guidance to subrecipient agencies in their oversight of implementation and ongoing compliance with Federal regulations and ORR policy and procedures, offering technical assistance and training related to established best practices and regulatory standards.
• Work with Caminos Nacional and QI personnel to keep all documentation in Everstand policy and procedure manuals as it relates to the Caminos program up to date. Partner with appropriate personnel to ensure any forms or other parts of the EHR are updated accordingly.
• Assemble reporting data and required documentation as requested by the Associate Program Director to ensure timely completion of quarterly and annual performance reports as well as annual continuation applications.
• Obtain and maintain certification as a "user" in Everstand’s electronic health record software system, Cx360.

• Monitor subrecipient entry of data into the UC portal. Ensure subrecipient personnel are entering data in accordance with regulatory timelines and any catch-up data entry projects are completed.
• Translate data from reports into Everstand's company dashboard tool.
• Interpret ad hoc requests for data into search criteria and create visual displays that meet the needs of the initial data request.
• Develop reports and presentations to present data to various organization teams, leadership committees and stakeholders.

• Ensure audit tools are kept up to date to both check for compliance with new policy changes and for any corrective action items noted. Tools should also take into national accreditation, Federal and state licensure, and any other applicable regulations.
• Conduct onsite and desk monitoring audits that confirm compliance for Caminos Nacional Program operations, including adherence to activities detailed within the subrecipient agreements, memorandums of agreement and the cooperative agreement with the Office of Refugee Resettlement.
• Review of subrecipient case documentation and video monitoring footage, as applicable, on both a scheduled and ad hoc basis to ensure compliance with operational standards, as well as to support oversight for investigative and discovery processes.
• Compile and distribute reports as scheduled that include, but are not limited to, program capacity, census, annual and quarterly outcomes, monitoring outcomes and compliance reports.
• Assist with the regular updating of training materials;
  Support coordination efforts related to the planning and delivery of training to agency staff and subrecipient organizations.

• Ensure subrecipients have a mechanism to collect stakeholder feedback for their respective Caminos Program. This includes, but is not limited to, surveys focused on employees, clients, families of clients, and other stakeholders.
• Work with subrecipients to include certain standard questions within those surveys to allow Everstand to capture comparative data across its own Caminos programs in addition to those of other subrecipients.
• Pull data together from various sources into one Excel workbook to aid in data analysis. Analyze results to identify focus areas for improvements.

• In the absence of the Caminos Nacional Associate Program Director, acts of the primary point of contact to manage, maintain and support relationships with Caminos Nacional subrecipients and external stakeholders, including the Office of Refugee Resettlement and Office of Grants Management.
• Support the review and processing of subrecipient invoices and financial reports along with personnel from the Finance Department.
• Assists with responding to federal records request as needed.
• Assist in trainings throughout the organization.
• Build surveys in Survey Monkey or other collection tool software platforms.

• Attitude towards Honesty
• Analysis of Data
• Following Directions
• Handling Stress
• Meeting Standards
• Personal Accountability
• Quality Orientation
• Ability to Resolve Problems
• Conceptual Thinking
• Exercises Good Judgement
• Project Management Skills
• Prioritization
• Discretion
• Learning New Technology
• Navigating Web Based Data Systems and Portals
• Teamwork
• Thinking Strategically
• Ensure Accountability
• Strong Organization Skills
• Detail…