Service Dispatcher - EXP

Job Title:
Service Dispatcher
Location:
Baltimore, MD 21227
Duration: 12 months
Payrate : $16.00 W2 (all inclusive)
Work Type:
Fully onsite
Working Hours:
Monday-Friday 7-4pm

Key Responsibilities:

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated

• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements

• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule

• Proactively distribute work orders for jobs daily

• Adhere to scheduling guidelines and work order priority to manage schedule

• Assist with the management and recording of non-productive technician time

• Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs

• Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general

• Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed

Education:
HS Diploma/GED