Technician, Enrollment II

Technician, Enrollment II

Our client, a health insurance company, is looking for a Technician, Enrollment II for their Baltimore, MD/ Hybrid location. Responsibilities include enrolling subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events.

Complete monthly reconciliation processes and resolve discrepancies in a timely manner. Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill. May assist with initial training for new hires and training refreshers for experienced hires.

Requirements include a high school diploma or GED and three years of experience in membership enrollment, member services, billing, claims operations, and/or data analysis. Preferred qualifications include the ability to work effectively in a team environment, adapt swiftly to multiple and rapidly changing priorities, learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software, work effectively with large amounts of member enrollment data, pay close attention to detail upon entering data into the appropriate client system, and utilize Microsoft Office Suite, especially Excel.

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging. Top 5 required skills include healthcare eligibility and enrollment experience, knowledge of group administration and member enrollment processes, strong customer service and communication skills, attention to detail and data accuracy, and experience researching and resolving enrollment discrepancies.

Why should you apply? Health benefits, referral program, and excellent growth and advancement opportunities.