Program Assistant II Faculty Practice Clinic Position Control Number PA2-22-700-02

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry. U.M. FDSP Associates isthe organization that provides patient care focused staffing for theclinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off
  :
  
  Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year’sDay.
• Health Coverage
  :
  
  Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement
  : 401(k) with a competitive employer match of up to 6%.
• Work Schedule
  :
  Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Provides multi-task clerical support for dental clinic operations. Works directly with patients, residents, pre-doctoral students, and staff. Supports billing and collections efforts under direction of Office Administrator.

• 1.Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.
• 2.Provides excellent customer service to patients arriving for appointments. Contacts faculty,students, and staff to inform them of patient arrival. Provides tours of clinic facilities to special guests and provides generally a hospitable environment for all patients andguests.
• 3.Assists Office Administrator with Student Orientation process. Conducts student orientation tours. Conducts exit interviews. Assists with training students on the clinical policies.
• 4.Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. Makes any necessary arrangements for patients’ special needs. Confirms appointments with patients for thenext business day.
• 5.Verifies contact information and that insurance or medical assistance are still in force. Obtains insurance pre-authorization of coverage. Informs patient of today'scharges and any previous balance due before any service is rendered.
• 6.Completes claims coding and submission on a bi-weekly basis for assigned clinic with direction from Office Administrator.
• 7.Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines. Responds to inquires about patient's account. Requests payment when account is delinquent. Under direct supervision performs account reconciliations.
• 8.Undirect supervision, handles day to day payment transactions makes change;receives checks; processes credit card transactions; issues receipts; writes outcome assessments for identified accounts.
• 9.Under direct supervision, handles all account correspondence for assigned clinic. May contact patient directly forpast due balance, payment plans, or to collect coinsurance or private pay amounts.
• 10.Undirect supervision, processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.
• 11.Undirect supervision, follows up with insurance carriers on unpaid claims.
  
  Completes and files reconsideration requests to carriers with additional documentation or corrections.

Note:

The intent of this list of primary duties is toprovide a representative summary of the major duties and responsibilities ofthis job. Incumbents perform other related duties assigned. Specific dutiesand responsibilities may vary based upon departmental needs.

High school…