Maintenance Clerk

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Full Time Regular Clerical Baltimore, MD, US

2 days ago Requisition

Salary: $23.23 Annually

Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

At the Housing Authority of Baltimore City (HABC), we offer a competitive benefits package that supports our recruitment and retention goals and meets the diverse, evolving needs of our employees. HABC’s comprehensive benefit package includes:

• Universal leave program
• 12 paid holidays

• Medical and dental insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Free health and wellness programs

• Life insurance with optional additional coverage
• Voluntary Plans
• Retirement programs with employee contribution options

The primary purpose of this position is to support maintenance operations by answering phone calls, entering and managing work orders, coordinating inventory control, and assisting residents, staff, and vendors. Performs technical, clerical, and manual work associated with the warehousing and inventory functions of The Housing Authority of Baltimore City (HABC). Work includes data entry, receiving and distributing materials, monitoring stock levels, and maintaining pertinent files and records.

The role ensures that all work orders are accurately entered, updated, and closed in a timely manner while maintaining proper inventory levels, efficient material distribution, and responsive customer service.

This position requires strong data entry skills, excellent phone communication, and the ability to multitask in a fast-paced environment. The Maintenance Clerk may also supervise other personnel to support operational efficiency.

All activities must support the Housing Authority of Baltimore City ("HABC" or "Authority") mission, strategic goals, and objectives.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Work Order Entry, Tracking, and Management
  • Answers phone calls from residents, vendors, and maintenance staff, addresses inquiries, takes service requests, and provides updates on work orders.
  • Enters new work orders into HABC’s work order system based on phone calls, online requests, and supervisor directives.
  • Ensures work orders are assigned correctly and distributes materials as needed.
  • Updates work order statuses in real-time, tracking progress and communicating delays to residents and supervisors.
  • Closes completed work orders, ensuring that materials used, labor hours, and completion notes are properly recorded.
  • Generates and distributes daily work order reports, identifying backlogs and urgent priorities.
  • Monitors outstanding work orders, ensuring that urgent and emergency repairs are prioritized and addressed.
• Phone Call Management & Customer Service
  • Answers incoming calls and provide assistance by taking maintenance requests, scheduling appointments, and offering information about work order status.
  • Directs phone calls to the appropriate maintenance staff or departments when needed.
  • Greets the public and assists vendors, HABC staff, and HABC residents.
  • Responds professionally to resident concerns and complaints, ensuring follow-up and resolution.
  • Calls residents to confirm maintenance appointments, verifies access to units, and provides updates on service requests.
  • Documents phone interactions in the work order system to track communication and service completion.
• Inventory Management & Material Distribution
  • Maintains accurate records of…