Assistant Director Student Records; Office Registrar-Homewood

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

Reporting to the Director of Student Records, KSAS & WSE, weare seeking an Assistant Director of Student Records whowill be responsible for overseeing the student record management ofthe following functions in the Office of the Registrar (OTR)

• Serve as a primary liaison between the Krieger School of Artsand Sciences (KSAS), the Whiting School of Engineering (WSE), andthe Office of the University Registrar (OUR) to manage the timelyordering of diplomas.
• Manage the efficient processing of graduation materialssubmitted through the graduation application process, includingvalidating, recording, and archiving President’s Letters forcompleted candidates; generating queries and reports to supportdiploma orders; compiling and editing Commencement program data andceremony reading lists; preparing ad hoc reports for externaloffices; and troubleshooting final discrepancies with the appropriate divisions.
• Validate SIS data to ensure the accurate awarding and postingof degrees, majors, minors, and certificates for undergraduate and graduate students.
• Serve as the primary liaison between the Office of the Registrar and KSAS/WSE advising offices and part-time graduate programs to verify student academic credentials.
• Support the graduation clearance process by identifying,troubleshooting, and resolving discrepancies related to degreecandidacy, graduation applications, and completion requirements by reviewing records and coordinating with academic departments,advising offices, administrative units, and students.
• Assist student registration for the University-Wide Commencement Ceremony.
• Serve as the primary point of contact for student questions and concerns regarding diploma distribution, commencement, and degreeconferral.
• Facilitating mass communications and email outreach to students.
• Supervises three direct reports.
• Other duties as assigned.

• Responsible for all aspects of transcript services andverifications for the Krieger School of Arts and Sciences and the Whiting School of Engineering, including Advanced Academic Program sand Engineering for Professionals.
• Manages the processing of official transcripts, in associationwith the National Student Clearinghouse and the Student Case Management System.
• Manage the verification of enrollment and degrees.

• Provides administrative support for student status changes andother student data updates.
• Facilitate the posting of student status changes to the student record.
• Manage Leave of Absence processing for undergraduate students.

• Skilled with computer applications such as MS Office Suite:
  
  Word, Excel, and Outlook.
• Excellent interpersonal skills with emphasis on outstanding customer service.
• Strong attention to detail, accuracy, and organizational skills.
• Familiarity with federal laws and regulations such as FERPA,Knowledge of JHU academic programs, organizational structure, and policies.
• Functional experience with OnBase or other document imagingsoftware.

• Bachelor's Degree.
• Three years of job-related experience, including a general knowledge of higher education administrative services and experience working with student information systems.
• Additional education may substitute for required experience,and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, tothe extent permitted by the JHU equivalency formula.