Generalist Clerk​/Case Administrator

Court Name/Organization Maryland District Court

Overview of the Position The Clerk of the U.S. District Court for the District of Maryland is seeking qualified applicants interested in a long-term career in public service with the federal judiciary to serve in the position of Generalist Clerk/Case Administrator. Qualified candidates will be highly motivated, well organized, detail-oriented, with exceptional interpersonal skills, and the ability to work independently and as part of a team.

This is a career ladder position that has the potential for growth from a Generalist Clerk to a Case Administrator at the CL 26 compensation level with additional responsibilities.

• Staffs the Clerk’s Office intake reception area, including greeting members of the public; answers and routes telephone calls to appropriate staff or department; as well as addressing in-person inquiries from the general public, members of the bar, and other court-related agencies on case status, court procedures and filing processes.
• Addresses and responds to inquiries from attorneys, chambers, and related agencies about the Case Management/ Electronic Case Filing (CM/ECF) system. Provides additional support as needed.
• Informs customers of required fees, receives payments and issues receipts. Ensures the collection and receipt of applicable fees. Secures funds in cash register and balances cash drawer at the end of the day.
• Sorts and processes mail. Receives, reviews, and routes incoming documents. Scans and converts documents as needed into imaged files. Processes document and record requests, including document reproduction, preparation, and certification. Operates a variety of copying and records equipment to fulfill copy work requests.
• Make summary entries and assure the quality of all documents and proceedings entered on the automated docket. Assist in case management by ensuring that all automated entries are appropriately linked and routed. Prepare and transmit to appropriate parties such items as: notices, judgments, and orders.
• Open cases upon receipt of initiating documents, such as complaints, and/or petitions. Close cases upon receipt of terminating documents, such as judgments and closing orders. Organizes and processes case files returned by the 4th Circuit Court of Appeals.
• Requests case files and documents from archive facilities. Process the return of archive files including preparing archive return pallets; boxing files; updating spreadsheets; scheduling pick-ups.
• Other duties as assigned.

• High school graduate, or equivalent, required plus two years general experience. Education above high school may be substituted based on one academic year being equal to one year of general experience.
• Self-starter with demonstrated analytical and problem‑solving skills, professional demeanor, and ability to exercise sound judgment, act with diplomacy, and maintain confidentiality.
• Excellent interpersonal and communication skills. Ability to communicate effectively with internal and external individuals as well as people with varying experiences and backgrounds.
• Excellent organizational skills, including ability to manage multiple priorities in a fast‑paced environment. Ability to multi‑task, prioritize and follow through. Ability to adjust priorities quickly as circumstances dictate.
• Excellent computer skills as well as the ability to adjust to ever‑changing technology. Familiarity with electronic case filing and the court system are desirable. Court, legal experience, or college education preferred.
• Accuracy and attention to detail are essential.
• Strong customer service experience and the ability to interact in a team environment required.
• Some lifting of records is required.

* General experience is…