Appeals Clerk Ii; Administrator

Introduction

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We're in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department.

We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. The Appeals Unit is responsible for providing a fair and impartial process for reviewing determinations made by the FAMLI Division. Our Hearing Officers conduct hearings, review evidence, and issue legally sound decisions while safeguarding due process. The Appeals Unit is committed to delivering timely, accessible, and high-quality service to workers, employers, and the public while upholding the integrity of the FAMLI program.

Appeals Clerks support the Appeals Unit in reviewing and assigning appeals cases. They are responsible for administrative and procedural support for Hearing Officers. Appeals Clerks contribute to the overall quality and consistency of the Appeals process and support the Unit’s commitment to integrity, efficiency, and fairness.

STD
0016

100 S. Charles Street, Baltimore, Maryland 21201

The Appeals Clerk II is a full performance advanced level position of the Appeals Unit within the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor. The Appeals Clerk will prereview and intake appeals, assign cases to appropriate Hearing Officers, and ensure timely processing of appeals. The Appeals Clerk is responsible for maintaining an up-to-date and accurate case file in the case management system.

These duties must all be accomplished while maintaining high-quality customer-focused services that support the FAMLI appeals process.

Duties of this position include but are not limited to:

• 80% – Appeals Operations & Case Support
  • Provides administrative and procedural support to Hearing Officers throughout the appeals process.
  • Reviews appeals filings and case materials for completeness and identifies missing documentation or procedural issues requiring follow‑up.
  • Coordinates scheduling of hearings, pre‑hearing conferences, and related proceedings.
  • Prepares and manages case files, exhibits, correspondence, notices, and other records associated with appeals proceedings.
  • Drafts routine correspondence, procedural notices, scheduling communications, and other documents for review and issuance by Hearing Officers.
  • Maintains and updates case management systems and tracking tools to ensure accurate and timely case processing.
  • Monitors appeal timelines and supports compliance with statutory, regulatory, and procedural deadlines.
  • Conducts outreach to appellants, employers, representatives, and other parties regarding hearing logistics and procedural requirements.
  • Responds to inquiries from appellants, employers, representatives and internal stakeholders regarding appeals procedures, documentation requirements, and hearing preparation.
  • Supports Hearing Officers with review and organization of documentary evidence and hearing materials.
  • Maintains confidentiality and ensures proper handling of sensitive information and records.
  • Coordinates with other FAMLI Directorates and operational teams to obtain records, resolve case‑related issues, and support timely adjudication.
  • Assists with maintaining standard operating procedures, templates, forms, and workflow documentation for the Appeals Unit.
  • Supports implementation of new policies, procedures, technologies, and…