Manager's Special Assistant; Administrative Officer II

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

STD
0014

Baltimore City Department of Social Services
Office of Workforce Development - Baltimore Works!
1510 Guilford Avenue
Baltimore, MD 21201

The main purpose of this position is to provide administrative, technical and operational support to the Manager of Baltimore Works. This position is a major liaison between the Manager, the Baltimore Works team, Administrator for Office of Workforce Development and the Office of Workforce Development Teams. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.

• Work closely with the Manager and Supervisors to ensure various deadlines for assignments and reports are met.
• Independently research and respond to issues/questions raised.
• Recognize and alert Manager to situations requiring their immediate attention.
• Conducts operations ethically; adheres to compliance requirements; provides discipline and structure that influences the staff awareness of and respect of operational controls.
• At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.
• Maintain Manager’s calendar and reservations for meetings rooms.
• Prepare reports, tables, charts and other documents as necessary for the review of the Baltimore Works Manager.
• Make independent decisions involving changes in operational for Baltimore Works and ensure files are accessible and maintain a retrievable manner.
• Communicate with the Office Secretary, user support, information management, automated systems,
• Support staff, and program analyst for problem solving and/or troubleshooting.
• Assist the Baltimore Works Support team when there is coverage needed.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Two years of administrative staff or professional work.

Notes:

• One year of experience using Microsoft Suite and Google Suite.
• One year of experience scheduling meetings, appointments, and maintaining calendars.
• One year of experience of responding to inquiries and resolving problems in accordance with applicable procedures, regulations and laws.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

The examination will consist of a rating of your…