Experienced Scheduling Coordinator

Full-Time | In Office | Well Sky Experience Required

At Senior Helpers of Baltimore and Central Maryland, exceptional care begins with exceptional scheduling.

We are seeking a highly organized, service-driven, and solutions-oriented Experienced Scheduling Coordinator to join our team in a full-time, in-office role. This position serves as a critical link between our clients, caregivers, and office team, ensuring that every client receives reliable, consistent care from the right caregiver at the right time.

The ideal candidate is a master of Well Sky Personal Care (formerly Clear Care), possesses outstanding customer service skills, and thrives in a fast-paced environment where priorities can shift quickly. This individual understands that scheduling is both a science and an art—balancing client needs, caregiver preferences, continuity of care, and operational efficiency while creating exceptional experiences for clients, families, and caregivers.

Success in this role requires strong communication skills, sound judgment, attention to detail, a sense of urgency, and a genuine commitment to teamwork. We are looking for a true team player who understands that great scheduling is not accomplished in isolation. Success requires collaboration, communication, accountability, and a willingness to support teammates in pursuit of exceptional outcomes for clients and caregivers.

This position is ideal for someone who takes ownership, follows through, solves problems proactively, and approaches every challenge with a positive, solutions-focused mindset.

Scheduling & Staffing Coordination

• Manage daily caregiver scheduling activities across all assigned client cases.
• Coordinate caregiver assignments while prioritizing continuity of care, client preferences, caregiver compatibility, and operational efficiency.
• Utilize Well Sky Personal Care to manage schedules, caregiver availability, client service plans, and staffing needs.
• Fill open shifts promptly and proactively to ensure uninterrupted service delivery.
• Monitor upcoming schedules and identify potential staffing challenges before they occur.
• Maintain accurate and timely scheduling documentation.
• Collaborate with the scheduling team to ensure seamless coverage and operational consistency.
• Support agency growth by maximizing schedule efficiency and caregiver utilization.

Client & Caregiver Experience

• Serve as a primary point of contact for clients, families, and caregivers regarding scheduling needs.
• Build positive relationships through responsive, professional, and compassionate communication.
• Communicate schedule changes, service updates, and staffing adjustments clearly and effectively.
• Support caregivers with scheduling questions, availability updates, and service-related concerns.
• Deliver exceptional customer service with every interaction.
• Recognize that every scheduling interaction is an opportunity to strengthen client trust, caregiver engagement, and the overall Senior Helpers experience.

Operational Problem Solving

• Quickly assess and resolve scheduling conflicts, call-offs, and staffing challenges.
• Exercise sound judgment when balancing competing priorities and urgent situations.
• Take ownership of challenges and follow through until issues are fully resolved.
• Develop creative staffing solutions while maintaining service quality and continuity of care.
• Escalate clinical, safety, or service concerns according to agency protocols.
• Maintain professionalism and composure in a fast-paced environment.

Team Collaboration

• Partner closely with the Lead Scheduler, Client Care Team, Recruitment Team, Compliance Team, and Operations Leadership.
• Participate in daily operational meetings and planning discussions.
• Support teammates during periods of high volume and changing priorities.
• Share information proactively to ensure smooth communication across departments.
• Foster a positive, collaborative, and team-oriented work environment.
• Contribute ideas that improve scheduling efficiency, caregiver engagement, client satisfaction, and overall operational performance.
• Demonstrate flexibility and a willingness to assist wherever needed to support agency success.

Required

• Minimum two (2) years of home care scheduling experience.
• Demonstrated mastery of Well Sky Personal Care (formerly Clear Care).
• Proven experience managing caregiver schedules, staffing challenges, and client service needs.
• Exceptional customer service and relationship-building skills.
• Strong verbal and written…