Sales Support Specialist - Business Development

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Country/Region: US

Final date to receive applications: N/A

As the largest jewellery brand in the world, Pandora empowers people around the globe to express themselves through beautiful products. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

• Own and execute operational account movement activities for wholesale and multi-brand partner locations, including:
  • Openings
  • Relocations
  • Remodels
  • Closures
  • Change of ownership
  • Name changes
• Maintain accuracy across systems, trackers, documentation, and supporting operational workflows tied to wholesale account movement.
• Partner cross-functionally with Wholesale leadership and business partners to support seamless operational transitions and execution.
• Support operational readiness and business continuity across wholesale partner locations.

• Serve as the primary operational owner of the engraving program across all channels of the business, including owned & operated and multi-brand locations.
• Manage vendor relationships and support ongoing operational execution of the engraving program.
• Support expansion initiatives, including rollout and operational readiness for multi-brand locations.
• Coordinate communication, tools, resources, and operational support related to engraving capabilities, launches, symbols, and updates.
• Monitor operational trends, ticket visibility, and areas of opportunity related to engraving execution and performance.
• Partner cross-functionally with Training, Fan Experience, Wholesale, Global partners, and field leadership to support successful adoption and execution.

• Lead and support operational initiatives and evolving business needs that support growth, improve execution, or address operational gaps across the business.
• Partner cross-functionally to identify, assess, and implement solutions for emerging operational challenges and opportunities.
• Support the development, rollout, and operationalization of new tools, processes, resources, and business initiatives, as defined by the needs of the operational initiative.
• Manage project coordination, communication, tracking, and execution for initiatives impacting stores, wholesale partners, and cross-functional teams.
• Assist with special projects and operational priorities that may arise based on evolving business needs, organizational priorities, or growth initiatives.
• Support transition of projects and initiatives into sustainable long‑term ownership and ongoing operational processes where applicable.

• 5+ years in wholesale operations, customer service, or a related field, with experience in retail or supply chain management preferred.
• Bachelor’s degree in Business Administration or related field preferred.
• Proven ability to manage wholesale or partner support operations effectively.
• Strong understanding of retail and wholesale operational processes.
• Exceptional organizational and problem‑solving skills.
• Strong interpersonal and communication abilities.
• Proficiency in reporting and operational management tools.
• Ability to work collaboratively across multiple departments and prioritize tasks in a dynamic environment.
• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
• We Care! Pandora offers extensive benefits including:
  Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, Linked In learning, tuition reimbursement and more
• We Deliver! PTO Package including:
  Vacation, Personal, Sick, Celebration days and Paid Holidays

Baltimore Salary: $79,500 – 99,000 commensurate on experience