Repair Operations Coordinator

Founded in 1910, KONE () is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability () leader with repeated recognitions by Forbes (), Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as our Repair Operations Coordinator for KONE Americas? This role will support our Richmond, VA;
Baltimore, MD;
Beltsville, MD; and Mechanicsburg, PA branches, and will sit at one of those branches.

The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule, reporting to whichever branch is the closest 'home base'.

• Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?
• Are you able to collaborate with all levels of the organization to achieve business goals?
• Do you thrive in areas where priorities change from time to time?
• Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?
• Do you demonstrate a passion for quality and results?
• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Repair Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured quoted repair orders in SAP, initiate invoice down payments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.

The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.

You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.

• Perform general office work and administrative tasks related to the ongoing repair business of the branch.
• Book quoted repair orders and requisition parts.
• Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies.
• Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors.
• Assist Service / Repair Supervisor.
• Audit completeness and accuracy of orders.
• Update SAP.
• Provide internal Technician support.
• Assist with permitting and permit management.
• Assist with invoice dispute and initiate invoices.
• Manage and order Office Supplies.
• Reporting functions for Branch Staff Meetings.
• Additional duties as assigned.

• Proficient in MS Word and Excel.
• Well organized.
• Customer service mindset.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE…