Team Member Experience Coordinator

Team Member Experience Coordinator

The Team Member Experience Coordinator serves as the central driver of community, connection, and team member experience s role blends internal culture-building, external brand presence, and operational coordination to create a cohesive and engaging environment where team members feel seen, valued, and connected.

The Team Experience Coordinator is our community builder-in-chief. This isn't an event planner role. It's a connector role. You'll get to know every single person on the Fearless team, run speaker series and tech meetups, activate our presence at industry conferences, and create the kind of internal community that makes people proud to show up. You'll also be the person who remembers the birthdays, sends the card when someone loses a loved one, and makes every milestone feel like it matters - because it does.

The impact you will create:

• Shapes team member experience by fostering connection and engagement.
• Strengthens internal culture and external brand presence.
• Drives onboarding satisfaction, recognition consistency, and community growth.

Your responsibilities in this role:

Community Building & External Presence

• Own and grow a speaker series -- both internal (lunch & learns, team showcases) and external (panels, public events, conference programming) that elevates the Fearless brand and creates connection.
• Build and manage relationships in the Baltimore and broader Gov Tech / civic tech community -- attend meetups, host events, and make Fearless a name people recognize and want to be part of.
• Run or support tech communities of interest (async and synchronous) -- whether that's a Gov Tech Slack group, a women-in-tech cohort, or a developer meetup. You know how to seed and sustain community, not just schedule meetings.
• Represent Fearless at conferences and industry events; identify people and organizations worth knowing, and pass warm leads and partnership signals to the BD team.

Team Member Experience & Belonging

• Get to know every person on the Fearless team (both onsite and virtual) - their name, their story, what makes them tick. This is the foundation of everything else.
• Own the recognition rhythm: birthdays, work anniversaries, promotions, life events, and moments of loss. Be the person who makes team members feel seen, especially when it counts most.
• Design and execute a year-round calendar of in-person, virtual, and hybrid experiences that build genuine connection. Take us beyond pizza parties to moments that reflect who Fearless is.
• Champion inclusivity for remote team members; they should feel just as seen and celebrated as those in the office.
• Gather feedback continuously and act on it. You're not just running programs, you're improving the experience.

Onboarding & Offboarding

• Own the new hire experience end-to-end: pre-boarding, day-one welcome, swag and setup, orientation, and 30/60/90-day check-ins.
• Make every new team member's first days feel intentional and warm -- not administrative.
• Manage offboarding with care and dignity, honoring what team members contributed on their way out.
• Keep onboarding documentation, checklists, and tooling current and improving.

Office & Operational Support

• Keep the Baltimore office running smoothly -- supplies, snacks, vendors, visitors, and overall vibe.
• Coordinate IT logistics in partnership with the tech team: new hire equipment provisioning, shipping to remote employees, inventory tracking.
• Support facilities and workplace needs as they come up -- you're a problem-solver, not a ticketing system.

Skills and qualifications we require at Fearless:

• Proficiency with Google Workspace, Slack, Zoom, and willing to learn new tools quickly.
• Event planning and coordination experience.
• Project and time management.
• Experience organizing a meetup, tech community, speaker series, or professional network from scratch is preferred.
• 2+ years of experience in team member experience, people operations, office management, event planning, or a similar role where building community was central.
• Proven track record running events for live, virtual, or hybrid audiences -- you know what "good" feels like.
• Strong communicator across channels (written,…