Sales Support Specialist - Business Development

Specialist, Sales Support – Business Development (Pandora NAM)

As the largest jewellery brand in the world, Pandora is seeking a dedicated specialist to lead operational programs and business development initiatives that support network growth and operational readiness across our store portfolio.

The Specialist, Sales Support – Business Development owns key operational programs to drive growth, maintain seamless transitions, and enhance account movement activities from openings to closures. The role partners cross‑functionally with Wholesale, Retail Operations, Finance, Merchandising, Training, Logistics, IT, Facilities, and external vendors.

• Own and execute operational account movement activities for wholesale and multi‑brand partner locations:
  • Openings
  • Relocations
  • Remodels
  • Closures
  • Change of ownership
  • Name changes
• Maintain accuracy across systems, trackers, documentation, and supporting operational workflows tied to wholesale account movement.
• Partner cross‑functionally with Wholesale leadership and business partners to support seamless operational transitions and execution.
• Support operational readiness and business continuity across wholesale partner locations.
• Serve as the primary operational owner of the engraving program across all channels.
• Manage vendor relationships and support ongoing operational execution of the engraving program.
• Support expansion initiatives, including rollout and operational readiness for multi‑brand locations.
• Coordinate communication, tools, resources, and operational support related to engraving capabilities, launches, symbols, and updates.
• Monitor operational trends, ticket visibility, and areas of opportunity related to engraving execution and performance.
• Partner cross‑functionally with Training, Fan Experience, Wholesale, Global partners, and field leadership to support successful adoption and execution.
• Lead and support operational initiatives and evolving business needs that support growth, improve execution, or address gaps across the business.
• Partner cross‑functionally to identify, assess, and implement solutions for emerging operational challenges and opportunities.
• Support development, rollout, and operationalization of new tools, processes, resources, and business initiatives.
• Manage project coordination, communication, tracking, and execution for initiatives impacting stores, wholesale partners, and cross‑functional teams.
• Assist with special projects and operational priorities that may arise based on evolving business needs, organizational priorities, or growth initiatives.
• Support transition of projects and initiatives into sustainable long‑term ownership and ongoing operational processes where applicable.

• 5+ years in wholesale operations, customer service, or a related field, with experience in retail or supply chain management preferred.
• Bachelor’s degree in Business Administration or a related field preferred.
• Proven ability to manage wholesale or partner support operations effectively.
• Strong understanding of retail and wholesale operational processes.
• Exceptional organizational and problem‑solving skills.
• Strong interpersonal and communication abilities.
• Proficiency in reporting and operational management tools.
• Ability to work collaboratively across multiple departments and prioritize tasks in a dynamic environment.

• Competitive base salary and bonus.
• 401(k) plan.
• Medical, dental, vision, short/long‑term disability, basic life & AD&D.
• Annual anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, Linked In Learning, tuition reimbursement.
• PTO Package:
  Vacation, personal, sick, celebration days and paid holidays.

Baltimore: $79,500 – $99,000 commensurate with experience.