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Appeals Unit Supervisor & Case Management Lead
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-07-10
Listing for:
State of Maryland
Full Time
position Listed on 2026-07-10
Job specializations:
-
Business
Operations Management, Administrative Management
Job Description & How to Apply Below
Maryland Department of Labor is seeking a Head Clerk to supervise the Appeals Unit of the FAMLI program. The role includes pre‑reviewing and intaking appeals, assigning cases to clerks and hearing officers, and ensuring timely processing with a customer‑focused approach.
The position oversees clerical staff, maintains case records, coordinates hearings, and ensures adherence to procedures and policies. Strong communication with appellants and stakeholders is essential.
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