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Workforce Analytics & Scheduling Analyst
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-07-11
Listing for:
TalentAlly
Full Time
position Listed on 2026-07-11
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
Care First Blue Cross Blue Shield is seeking a scheduling/forecasting specialist to monitor intraday and historical call volume, forecast traffic, and adjust staffing to meet service levels. The role collaborates with supervisors and managers to provide actionable insights.
You will generate regular workload reports, recommend scheduling changes and technology or process improvements to reduce costs, and communicate staffing adjustments clearly to internal teams.
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