Engagement Manager II

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion.

We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here's what the opportunity supported through our TGS Talent Acquisition Team requires:
The Engagement Manager II (EM II) is a delivery leadership role within the organization. The individual manages one or more projects/project teams/programs at a time. The Engagement Manager owns customer expectations, ensures delivery assurance for application services deliverables, and drives overall client outcomes. The EM role quantifies the business benefits of project outcomes throughout the engagement. As a more advanced In an engagement Manager position, an EM II is expected to have the experience and background to perform all the duties described below for engagements of all service types, including all those expected of an EM I, along with complex deliverable-based, fully outsourced, or large-scale engagements or programs.

This position requires a more demanding set of skills, an educational background, and demonstrated experience in the technical practice area. Strategic Thinker & Market Strategist
- Customer-First Mindset:
Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance. Succinctly understands and explains how the application solution addresses customer needs and discusses benefits in terms of business value versus technology features Establish and perform periodic customer, project, and solution "health checks" with client project teams based on the target metrics associated with the Value Streams defined at the onset of the engagement.

Ensure customer reference-ability and support and enhance ongoing relationships. Define and implement a Communication Plan that meets project and customer expectations, then urgently ensure a rhythm of 'continuous communication' and escalation inside TEK and with the client relative to project status, opportunities, and imminent risks. Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders.

- Innovative:
Thinks out of the box and works to solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. Ability to highlight risks associated with activities that deviate from stated business goals and define costs related to deviation.

- Leadership Presence:
Inspires and motivates a sense of direction and purpose. Energize team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose.

- Strategic Perspective & Judgment:
Maintains a clear view of the customer's current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business and the broad strategy and translates it into meaningful goals and objectives. Collaboration with the account team to ensure costs, planning, governance, and risks are visible and issues are resolved Project and Team Management
- Possess sufficient experience directly managing projects as it relates to the position of EM 2 - Able to articulate the high-level activities and deliverables during each phase of the Project lifecycle
- Able to articulate high-level KPIs he tracks to manage and control the project
- Demonstrates ability to work as part of a team
- Seeks the perspective and expertise of others Customer Focus
- Ability to articulate the value provided to the customer
- Demonstrates practical customer management skills and delivers services in a timely and professional way Organizational Agility / Drives for Results:

- Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations, proactively resolve business issues on time, and then work vigorously to ensure the path towards fulfilling customer expectations is always dignified.

- Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals.

- Continually healthily challenges…