Sales Support Specialist - Business Development

Sales Support Specialist - Business Development

City:
Baltimore Country/Region: US

Specialist, Sales Support – Business Development, Pandora NAM As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion.

At Pandora where you can each craft far more than just an incredible career.

The Sales Support Specialist – Business Development owns and executes key operational programs and business development initiatives that support network growth, operational readiness, and seamless transitions across Pandora's diverse store portfolio, including owned and operated concept stores, franchise concept stores, owned and operated shop-in-shops, and wholesale partners across multiple formats. This role supports the continued growth and evolution of the business through ownership of account movement activities, engraving operations, and operational business development initiatives.

The position partners cross-functionally with Wholesale, Retail Operations, Finance, Merchandising, Training, Logistics, IT, Facilities, and external vendors to ensure consistent execution, operational efficiency, and successful implementation of business priorities across all channels of the business. This role balances both ongoing operational ownership and project-based initiatives that support expansion, operational improvements, and evolving business needs.

Wholesale Business Development Operations Own and execute operational account movement activities for wholesale and multi-brand partner locations, including:

• Openings
• Relocations
• Remodels
• Closures
• Change of ownership
• Name changes

Maintain accuracy across systems, trackers, documentation, and supporting operational workflows tied to wholesale account movement. Partner cross-functionally with Wholesale leadership and business partners to support seamless operational transitions and execution. Support operational readiness and business continuity across wholesale partner locations.

Engraving Program Ownership Serve as the primary operational owner of the engraving program across all channels of the business, including owned & operated and multi-brand locations. Manage vendor relationships and support ongoing operational execution of the engraving program. Support expansion initiatives, including rollout and operational readiness for multi-brand locations. Coordinate communication, tools, resources, and operational support related to engraving capabilities, launches, symbols, and updates.

Monitor operational trends, ticket visibility, and areas of opportunity related to engraving execution and performance. Partner cross-functionally with Training, Fan Experience, Wholesale, Global partners, and field leadership to support successful adoption and execution.

Strategic Initiatives & Operational Projects Lead and support operational initiatives and evolving business needs that support growth, improve execution, or address operational gaps across the business. Partner cross-functionally to identify, assess, and implement solutions for emerging operational challenges and opportunities. Support the development, rollout, and operationalization of new tools, processes, resources, and business initiatives, as defined by the needs of the operational initiative.

Manage project coordination, communication, tracking, and execution for initiatives impacting stores, wholesale partners, and cross-functional teams. Assist with special projects and operational priorities that may arise based on evolving business needs, organizational priorities, or growth initiatives. Support transition of projects and initiatives into sustainable long-term ownership and ongoing operational processes where applicable.

5+ years in wholesale operations,…