Business Analyst – Public Safety CAD Implementation

Business Analyst – Public Safety Cad Implementation

Software Resources has an immediate, contract job opportunity for a Business Analyst – Public Safety CAD Implementation with a major organization in Baltimore, MD.

Have to be US Citizen and eligible for CJIS certification (background check will be required). Work samples required. Technical Writing ability, Workflow modeling.

Summary:

The Business Analyst is responsible for leading business process discovery, workflow analysis, documentation, and operational assessments in support of Computer-Aided Dispatch (CAD) procurement and implementation projects. This role works closely with public safety stakeholders, operational leadership, dispatch personnel, technical teams, and project managers to understand current-state operations, identify opportunities for improvement, and develop recommendations that support future-state business processes and system configuration.

The Business Analyst applies industry-standard business analysis methodologies to document operational workflows, facilitate stakeholder engagement, perform gap analyses, and translate business needs into actionable documentation that supports procurement, implementation, and organizational change initiatives.

Key Responsibilities:

Business Discovery & Stakeholder Engagement:
Collaborate with project leadership and client representatives to identify project stakeholders and develop engagement plans. Schedule, coordinate, and facilitate stakeholder interviews, workshops, focus groups, and operational observation sessions. Conduct structured interviews with operational personnel including:
Telecommunicators, Dispatchers, Supervisors, Public safety leadership, Technical support staff, Cross-functional agency representatives. Build strong working relationships with stakeholders while ensuring minimal disruption to daily operations. Conduct follow-up meetings to validate findings and clarify business requirements.

Operational Observation & Workflow Discovery:
Observe day-to-day operational activities to understand business processes and organizational workflows. Analyze end-to-end workflows including:
Call taking, Call entry, Incident creation, Dispatch operations, Call tracking, Interagency coordination, Alternative responses. Document interactions between personnel, business processes, and supporting technology. Identify:
Manual processes, Workarounds, Operational bottlenecks, Process inconsistencies, Communication gaps, Workflow dependencies.

Business Process Documentation:
Develop comprehensive documentation of current-state operational processes. Create process documentation using industry-standard business analysis techniques. Produce:
Process flow diagrams, Swimlane diagrams, Workflow narratives, Functional workflow matrices, Decision trees, System interaction documentation. Document:
Decision points, Exception handling, Workflow dependencies, Operational coordination requirements. Validate documentation with business stakeholders to ensure completeness and accuracy.

Workflow Analysis & Operational Assessment:
Evaluate existing business processes against industry standards and best practices. Conduct workflow assessments to identify:
Inefficiencies, Duplicate activities, Communication gaps, Operational risks, Reporting limitations. Analyze opportunities for:
Process automation, Workflow standardization, Operational optimization, Improved reporting capabilities. Assess impacts on business operations and future technology implementation.

Business Analysis & Recommendations:
Translate business findings into actionable recommendations. Develop prioritized recommendations based on:
Business value, Operational impact, Implementation complexity, Organizational readiness. Support future-state business process design. Provide business guidance supporting system configuration and implementation planning. Develop executive-level summaries of findings and recommendations.

Reporting & Deliverables:
Produce high-quality project documentation including:
Interview summaries, Observation reports, Workflow discovery findings, Current-state workflow documentation, Process flow diagrams, Swimlane…