Associate Registrar (Office of the University Registrar

Associate Registrar (Student Records, Transcripts, Verifications, Graduation, and Degree Audit)

This position provides strategic leadership and operational oversight for university-wide student records administration at Johns Hopkins University, including transcripts, verifications, graduation and degree conferral, degree audit, and related student records functions.

This role serves as a senior subject matter expert and institutional partner, collaborating closely with divisional records offices, academic leadership, student services partners, and technology teams to ensure the integrity, accuracy, security, and effective stewardship of student records and associated systems.

The Associate Registrar will lead operational and systems enhancement initiatives that support a sophisticated, data-informed environment and promote efficient, compliant, and student-centered services across the university. The role is responsible for advancing business process improvements, supporting institutional reporting and strategic decision making, and ensuring alignment with university policy, FERPA regulations, and best practices in higher education administration.

The successful candidate will demonstrate strong leadership, operational expertise, systems acumen, and the ability to foster collaborative relationships across a complex and decentralized academic environment.

• Provide leadership and oversight for staff and business analysts responsible for student records, transcripts, verifications, graduation, and degree audit operations.
• Serve as a primary institutional resource and subject matter expert regarding student records policies, procedures, regulations, and operational practices.
• Ensure student records retention, archival, and destruction practices align with institutional policy, legal requirements, and industry best practices.
• Conduct periodic audits across divisions to ensure data accuracy, consistency, and compliance with institutional and regulatory requirements.
• Manage complex student records issues and oversee troubleshooting related to automated academic records and associated system transactions.
• Collaborate with university partners to ensure the accuracy and integrity of student records data associated with commencement, honors, awards, and degree conferral activities.
• Assist with the implementation, configuration, and ongoing maintenance of document management and workflow solutions, including OnBase and related technologies.
• Support university-wide improvements to transfer credit articulation processes and related records operations.
• Lead initiatives to improve transcript and enrollment verification services through collaboration with divisional stakeholders, University Information Systems, and third-party vendors.
• Lead and coordinate university-wide PhD conferral processes, including reconciliation of nonacademic milestones, preparation of Doctor of Philosophy Board materials, and coordination with divisional records offices for final approvals and degree conferral processing.
• Provide guidance on university wide degree conferral and graduation-related activities in partnership with divisional records offices and academic leadership.
• Partner with academic leadership to ensure the accuracy and maintenance of curricular and program requirements within the university's degree audit platform.
• Oversee transcript and verification processing to ensure timely, accurate, and consistent service delivery across all divisions.

• Lead reporting and data analysis efforts for the functional area, including generating, validating, and distributing operational and institutional reports.
• Partner with registrar leadership and institutional stakeholders to support enrollment and records-related reporting to institutional, governmental, accrediting, and regulatory agencies.
• Utilize reporting, analytics, and data visualization tools, such as Microsoft Power BI, to develop dashboards, analyze trends, and support operational reporting and data-informed decision-making.
• Collaborate with cross-functional teams to ensure compliance with university policy, FERPA, and applicable federal, state, and accrediting regulations.
• Monitor and promote practices that safeguard confidentiality, integrity, and appropriate use of student data.

• Administer user access and security permissions for systems, including the National Student Clearinghouse and Stellic, conducting periodic audits to ensure appropriate and compliant access controls.
• Serve as the primary liaison for student systems vendors and external partners, including National Student Clearinghouse, Stellic, Tassel, Name Coach, Parchment, and Paradigm.
• Lead implementation and enhancement projects for systems supporting student records operations and related business processes.
• Direct training, communication, and change management activities related to new systems, enhancements, and operational improvements.
• Participate in system maintenance, testing, configuration, and…