IT Change Manager

We are seeking an experienced IT Change Manager to lead the people side of a high-impact tax modernization transformation. This role is ideal for a professional who thrives at the intersection of technology, communication, and organizational development.

• Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.
• Develop and apply stakeholder assessments and surveys to track adoption progress, measure effectiveness of change activities, and adjust plans as needed.
• Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.
• Drive Communication and Engagement
  • Conduct analysis to understand stakeholder needs and readiness for change.
  • Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.
  • Serve as the primary point of contact for change-related communications across agencies.
• Develop and Deliver Training
  • Design and implement training strategies and learning plans to build end user confidence and skills.
  • Create training resources, job aids, and guidance tailored to diverse audiences.
• Foster Collaboration and Relationships
  • Build strong, credible relationships with stakeholders, project teams, and leadership.
  • Serve as a trusted advisor to leaders navigating organizational change.
  • Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.
  • Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.
  • Identify and recommend improvements to change management processes and practices.
• Contribute to a Culture of Learning
  • Participate as an engaged team member, sharing insights, supporting colleagues, and contributing to organizational change management maturity.

• Bachelor's degree in Business Administration, Public Administration, Management, or a related field.
• 6+ years of Organizational Change Management experience.
• Experience leading enterprise change management initiatives.
• Familiarity with HR business processes and information systems.
• Prosci, SHRM, or equivalent certification preferred.
• Experience with Learning Management Systems (LMS) and Articulate or similar training tools.
• Experience coaching project managers and delivering presentations.