Office Services Supervisor (Mail and Records

Office Services Supervisor (Mail and Records)

Reports To: Client Services Manager or equivalent leadership

Typical

Working Hours:

Mondays to Fridays, 8:30 AM - 5:30 PM / 9:00 AM - 6:00 PM

SPS Global is seeking a Client Services Supervisor to oversee daily mailroom, office services, and records operations across one or multiple client sites. In this role, you ll lead onsite teams, support clients, and help ensure workplace services are delivered accurately, efficiently, and on time.

If you re a hands-on leader who enjoys developing people, improving operations, and delivering excellent service, we d love to hear from you.

Your leadership helps keep essential workplace services running smoothly. By supporting your team and maintaining strong client relationships, you ll help deliver reliable service that employees and clients depend on every day.

• Oversee daily mailroom, office services, and records operations
• Ensure mail, shipping, records, and workplace requests are completed accurately and on time
• Serve as the primary onsite contact for clients and operational support
• Monitor service quality and identify opportunities for improvement
• Coordinate special projects and maintain a safe, organized workplace
• Lead, coach, and support onsite team members
• Schedule staff to maintain daily coverage
• Conduct performance reviews and support employee development
• Crosstrain team members to improve operational flexibility

• Build strong relationships with clients and internal teams
• Monitor KPIs, SLAs, and client satisfaction
• Prepare operational reports and oversee payroll, billing, budgets, and vendors
• Ensure compliance with company policies and client procedures

• High school diploma or equivalent required; bachelor s degree preferred
• 3+ years of leadership experience in mailroom, office services, records management, or workplace operations
• Previous supervisory experience preferred
• Strong customer service, communication, and leadership skills
• Experience managing daily operations, KPIs, and service delivery
• Proficiency with Microsoft Office
• Ability to manage multiple priorities in a fast-paced environment

• Ability to stand, walk, bend, kneel, and sit throughout the workday
• Ability to lift up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
• Ability to operate standard office equipment

Travel: May require local travel between assigned client sites.

If you enjoy leading teams, building client relationships, and ensuring mailroom, office services, and records operations run smoothly, we d love to hear from you.

Pay Range

$24 - $25 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time:
  Minimum of 80 hours/calendar year. Part time/temporary:
  Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across…