Senior Engagement Consultant

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.

The Senior Engagement Consultant advances Health & Risk Solutions growth by leading strategic engagement initiatives that strengthen relationships with members, employer clients, broker partners, and emerging market segments. This role turns priorities into actionable plans, pilots, and scalable solutions that drive business impact, while partnering across Marketing, Health Product, Risk Product, Operations, IT, Data, Distribution, Client Success, and Sales Enablement to align stakeholders and execute effectively.

Using data, insights, and market feedback, you will measure results, identify opportunities, and continuously improve engagement outcomes with strong judgment, analytical thinking, and operational focus.

• Lead the execution of engagement initiatives and pilot programs that support growth, strengthen relationships, and enhance the overall client and member experience.
• Translate engagement strategies into actionable plans, coordinating timelines, deliverables, and stakeholder inputs to ensure successful implementation.
• Partner across Marketing, Product, Operations, IT, Data, Distribution, Client Success, Sales Enablement, and external vendors to drive aligned, high-quality execution.
• Support initiatives designed to expand reach in core and growth segments, including events, educational opportunities, and self-funded community-building efforts.
• Use data, reporting, and market insights to monitor performance, identify trends, and recommend improvements that increase engagement effectiveness and scalability.
• Navigate ambiguity and evolving processes by determining practical approaches, solving problems proactively, and keeping initiatives moving forward.
• Manage vendor-supported activities and cross-functional inputs to ensure deliverables meet expectations and align with strategic goals.
• Document results, share learnings, and help translate successful pilots into repeatable, scalable engagement approaches.

• Ability to work with a diverse range of people
• 7+ years of relevant experience in engagement, marketing, client strategy, or a related field, with a track record of delivering complex initiatives and measurable results.
• Bachelor's degree in business, marketing, or a related field.
• Experience in insurance, health services, financial services, or another regulated industry is preferred.
• Experience with data analysis, reporting tools, or engagement performance measurement is a plus.
• Strong analytical and problem-solving skills, with the ability to interpret performance data and translate insights into actionable recommendations.
• Demonstrated success leading cross-functional work across multiple stakeholders in a fast-paced, matrixed environment.
• Ability to navigate ambiguity, determine practical next steps, and execute effectively in areas where processes may still be evolving.
• Excellent communication and presentation skills, with the ability to…