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Omni Resolutions Leader — Elevate Customer Experience
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-08-10
Listing for:
IKEA Gruppe
Full Time
position Listed on 2026-08-10
Job specializations:
-
Business
Operations Management
Job Description & How to Apply Below
IKEA Gruppe in Baltimore seeks a dedicated professional to lead local Omni Resolutions initiatives, shaping a seamless customer journey across channels and driving faster root-cause analysis with cross-functional partners. This permanent hybrid role requires five years in customer experience operations, fluent English, and a university degree in Marketing or Business.
The starting pay ranges from $68,276 to $107,876, commensurate with experience, with benefits including health and retirement
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