Statewide Operations Coordinator (HUMAN Service PRGM PLN Administrator

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This is a full-time contractual position.

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Maryland Department of Human Services

Maryland Office for Refugees and Asylees

25 South Charles Street

Baltimore, MD 21201

This position and how it related to the mission of the agency. Under the general supervision of the Senior Program Manager and Director of the Maryland Office for Refugees and Asylees (MORA), the incumbent will provide support to the administration of MORA’s statewide operational functions, facilitate quality assurance efforts of MORA programming and operations, and ensure both programmatic compliance and overall effectiveness of federally‑funded operations.

This includes support implementing services and assistance programs through both contracts with external vendors as well as state‑administered benefit programs. The Statewide Operations Coordinator will represent MORA in building partnerships through comprehensive outreach to enhance operations both with subrecipients, local and state public agencies, and various community‑based organizations to ensure access for MORA‑eligible populations to available resources and opportunities.

• Provides assistance in the administration of MORA's statewide operational functions.
• Develops and implements rules, regulations, standards and controls for carrying out the operations of both the MORA office and its contracts with vendors statewide.
• Supports the MORA Contract Manager in preparing annual program budgets, while ensuring vendor contracts and funds are obligated and procured in a timely manner.
• Supports efforts to monitor and ensure quality of MORA programmatic and administrative data.
• Evaluates monthly, semi‑annual, and annual program invoices and data from MORA service providers for consistency and accuracy.
• Verifies and organizes report submissions by providers for accuracy and compliance with established guidelines and federal and state report requirements.
• Follows up with and maintains regular communication with vendors to ensure data submitted in a timely manner and resolve discrepancies.
• Coordinates the issuance of benefits to eligible MORA clients across multiple federally‑funded programs.
• Serves as a statewide technical expert in client eligibility and enrollment in multiple federally‑funded human service programs, including refugee cash and medical assistance and support service programming as well as temporary financial assistance, nutrition assistance, medical assistance, childcare/early learning, housing assistance, energy assistance, child support, legal support, and others.

• Education:
  
  A Bachelor’s degree from an accredited college or university.
• Experience:
  
  Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

• 1. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year‑for‑year basis for the required education.
• 2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience.

One year of experience supporting or providing services to refugee or immigrant populations, as well as administrative or fiscal operations related to refugee resettlement.

The ideal…