RFP Management Coordinator

JOB SUMMARY

The RFP Response Team serves as a liaison between corporate and consortia accounts and Choice Hotels properties to help drive revenue and maximize midweek business. The RFP Management Coordinator manages the end-to-end proposal process for an assigned account portfolio, ensuring bid responses are timely, complete, accurate, and aligned with client requirements. The role uses technology, competitive bid strategies, and automation to improve hotel participation, support successful client submissions, and facilitate rate loading.

This individual also partners closely with Global Sales, Revenue Management, franchisees, and offshore support teams and has no direct reports.

• RFP Bid Management:
  Own the complete RFP lifecycle for an assigned account portfolio, including proposal creation, hotel outreach, solicitations, renegotiations, quality control, submission, and handoff for rate loading while meeting service-level agreements and client deadlines.
• Response Program & Automation:
  Coordinate RFP Response Program and automation activities for the account portfolio; monitor automation and rate-loading reports, resolve or route errors and fallout, and strategically position accounts to maximize successful automated responses.
• Stakeholder & Client Service:
  Provide high-quality service to Global Sales partners and Choice franchisees; communicate client requirements, collaborate with sellers on strategy and deadlines, serve as an RFP process subject matter expert, and act as a liaison during business case season.
• Systems & Records:
  Maintain accurate account records and complete inbound and outbound activity using Salesforce, Cvent Transient (Lanyon), email, telephone, and other required systems.
• Continuous Improvement:
  Maintain procedural support materials, assist with training, and contribute to process improvements, best practices, and solutions that improve service delivery and quality.

• Employment
  
  Experience:
  
  Two or more years of experience in sales or customer service required. Hotel, hospitality, or related-industry experience is highly preferred.
• Technical
  
  Skills:
  
  Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel. Experience with Salesforce and Cvent Transient (Lanyon); experience with Sabre or other RFP tools is highly preferred.
• Additional Skills &
  
  Competencies:
  
  Strong verbal, written, and listening communication skills. Strong critical thinking, judgment, and attention to detail. Ability to manage multiple priorities with a strong sense of urgency and goal orientation. Ability to work independently and collaboratively across internal and external stakeholder groups. Strong interpersonal and relationship-management skills.

Bachelor’s degree or an equivalent combination of education and specialized experience preferred. No specific certification or credential requirement was listed in the prior job description.

The salary range for this position is $55,129- $67,211.

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is…