Lean Practitioner

Who We Are

At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. Our team of more than 2,400 dedicated employees provides customized fire protection solutions that protect lives and property every day.

Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety.

Our mission?

To be the best fire protection company the industry has ever seen.

The Lean Practitioner is Encore Excellence's catalyst for building a lean, continuous-improvement culture across the organization. This is a leadership role, not a technical support role: you will train, coach, and challenge leaders at every level – from the executive team to frontline supervisors - to think and act differently about how work gets done, how goals are set, and how problems get solved.

This role combines teaching and embedding core lean disciplines; personally leading Kaizen events and rapid-improvement sprints that deliver visible results; and training and facilitating Hoshin Kanri so Encore's strategic priorities into aligned, measurable goals across locations and functions.

You will be expected to have a point of view, challenge leaders constructively, and drive execution on the improvement priorities that matter most to our people, customers, and business. You will work in partnership with accountable functional and location owners, using data, coaching, and facilitation rather than positional authority to move work forward

On any given day, you are building the capability, discipline, and culture that allows Encore to operate a genuine continuous-improvement system as the business scales. You will connect strategy to frontline execution while helping leaders build the skills to sustain improvement without relying on this role. That shows up in how you:

• Act as Encore’s primary catalyst for lean culture change, coaching and challenging executive, location, and frontline leaders to adopt lean thinking and behaviors
• Design and deliver training in lean fundamentals, Hoshin Kanri, and structured problem-solving for leaders and high-potential talent
• Develop a bench of internal lean and Kaizen facilitators so improvement capability spreads beyond this one role
• Design, train, and run Encore’s Hoshin Kanri process, translating strategic priorities into cascading, measurable goals and facilitating catchball between levels
• Establish and lead monthly and quarterly review cadences that keep strategic goals visible, on track, and owned by responsible leaders
• Personally plan and lead Kaizen events and rapid-improvement sprints targeting Encore’s highest priority opportunities for people, customers, and value creation
• Drive measurable, sustained results from each event, including disciplined follow through after the event closes – not just recommendations
• Conduct current-state process mapping across field operations and cross-functional processes by engaging the people who actually perform the work
• Trace processes end-to-end to identify true boundaries, implicated functions, root causes, and practical future-state opportunities
• Document findings in clear, standardized formats, including process maps, value-stream maps, standard work, and visual management tools
• Serve as a driving force behind execution of Encore’s key improvement priorities, partnering with and constructively pushing functional and location leaders
• Escalate constructively when leaders are not engaging with lean tools, Hoshin Kanri goals, or…