Service Department Head

Baker Roofing Company – Service Department Head

We are seeking an experienced Commercial Roofing Service Department Head to join our winning team. The position involves leading an entire service operations department for a BRC branch. Baker Roofing invests in employees through a competitive bonus plan and intensive training courses, providing competitive benefits, prioritizing safety, and emphasizing work‑life balance.

With more than 20 locations across the Southeast, Baker Roofing Company is an industry leader in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, a family‑centered culture, and a commitment to employee growth.

Apply today if this sounds like the opportunity you have been looking for!

The Service Department Head is responsible for overall results of the department, including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work.

• Education:
  
  High School graduate / College preferred
• Years of
  
  Experience:
  
  5 years minimum in the roofing industry
• Certifications:
  
  30‑Hour OSHA Construction card, First Aid/CPR/Bloodborne pathogen training preferred.

• Computer – Experienced with Microsoft Outlook, Word, Excel and scheduling
• Excellent writing skills
• Exceptional organization skills
• High degree of self‑confidence
• Motivated and professional
• Must speak English fluently;
  Spanish is a plus
• Extensive knowledge of roofing, including BUR, shingles, tile, single‑ply, metal, waterproofing techniques and products, working knowledge of trusses, lightweight concrete deck systems, and AC work closely related to roofing.

• Provide a safe working environment for BRC crews, subcontractors, and others.
• Maintain and improve quality control.
• Motivate and direct office and field employees, including interviewing, hiring, training, and promoting employee growth.
• Coordinate sales effort with the salesman and provide necessary support for team success.
• Oversee setup, processing, and invoicing of work orders.
• Review aging reports and resolve any issues.
• Promote continual growth of the department at the rate determined each quarter by the General Manager.
• Continual improvement of quality control and customer satisfaction.
• Coordinate with Department Heads and Service Managers located at other branches.

• Requires standing for long periods of time.
• Requires use of ladders, scaffolds, and stairways.
• Requires ability to climb, lift, balance, walk, and handle materials.
• Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously.
• Requires seeing details at close range.
• Requires repetitive movement, bending or twisting, kneeling, crouching, stooping, or crawling.
• Requires the ability to stand, walk, lift, and carry items weighing 50 pounds regularly.

• Requires working in extremely bright or inadequate lighting conditions, in very hot (above 90 °F) or very cold (below 32 °F) temperatures, and exposure to distracting or uncomfortable sound levels.
• Includes exposure to contaminants, hazardous material, or equipment.
• Mistakes are not easily correctable and have serious consequences; safety procedures must be followed.
• Requires exposure to minor burns, cuts, bites, or stings.
• Requires exposure to high places or dangerous conditions.

The statements herein are intended to describe the general nature and level of work performed by people in this classification and are not meant to be an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.

Baker Roofing Company is an equal‑opportunity employer. We give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919‑828‑2975 or
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor