University Museums Coordinator; Historic Houses

Overview

The Sheridan Libraries at Johns Hopkins University are seeking a University Museums Coordinator who will report to the Programs & Interpretation Manager and provide overall assistance and security to both historic house museums that are part of the University. This position will be cross trained to cover the gift shop at Evergreen Museum & Library (EML), Homewood Museum (HM) as well as covering the security desk at Evergreen Museum & Library.

• Open and close museum for visitors.
• Greet and interact with visitors.
• Process transactions and track ticket sales and gift shop purchases.
• Assist with program logistics, including parking, setting up/breaking down tables, etc.
• Notify Curator/Registrar of any problems with house or collections.
• Perform general office duties.
• Basic maintenance and troubleshooting.

Gift Shop Coverage (EML and HM)

• Open and close museum for visitors.
• Greet and interact with visitors.
• Process transactions and track ticket sales and gift shop purchases.
• Assist with program logistics, including parking, setting up/breaking down tables, etc.
• Notify Curator/Registrar of any problems with house or collections.
• Perform general office duties.
• Basic maintenance and troubleshooting.

Security Desk Coverage (EML only)

• Open and close museum.
• Monitor security cameras during public tours.
• Make regular rounds of the museum space and outside grounds.
• Notify Facilities Coordinator of any problems with house or grounds.
• Assist with large crowds, including following large tours through house.
• Assist with program logistics, including parking, setting up/breaking down tables, etc.

• Strong customer-service skills and a commitment to client satisfaction.
• The ability to maintain a professional, polished presence and demonstrate courtesy, tact, and diplomacy in all interactions.
• Excellent written and verbal communication.
• General computer skills.

• Ability to lift, push and pull up to 35 lbs.
• Ability to use stairs.

• The hired individual will not have a regular schedule and may be called to fill in for absent staff with less than a day’s notice.
• It is expected that the individual will be available, as-needed Fri-Sun and occasional weekdays.

• High school diploma or graduation equivalent.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• One year of Museum and retail experience.
• Knowledge of POS systems (a plus).