Client Services Representative

- Currently hybrid (3 days per week on site) but
*** must be available to work 5 days per week in-office, in case of future return to fully onsite policy***

• Strong written and oral communication skills
• Strong interpersonal and client service skills using computer (desktops) and telephone systems
• Critical thinking and active learning in a telework/remote or in an office environment with ability to work independently and take ownership of identifying basic problems and establishing new solutions

• Strong written and oral communication skills
• Strong interpersonal and client service skills using video and phone technologies
• Critical thinking and active learning:
  Ability to identify basic problems and establish new solutions.
• Data Integrity and Validation (ability to identify anomalies and potential risk)
• In addition, an individual should understand process drivers and elements of risk inherent to specific processes. Works to augment and enhance technical skills as needed.
• Client impact:
  An understanding of how an individual's processes impact the overall client experience. Provides input in defining client needs and implements solutions. Correspondence to client inquiries (both internal and external clients) occurs in a timely and professional manner
• Communication
  
  Skills:
  
  The ability to express ideas clearly, demonstrating the capacity to communicate effectively both verbally and in writing
• Efficiency, Ownership, and Teamwork:
  The ability to work independently and with a team to complete tasks in a timely and accurate manner, utilizing available tools to expedite the process in a telework and office environment
• Contribute analytical capability and/or knowledge and experience to problem resolution and idea generation
• Working knowledge of basic financial principles
• Exceptional client service skills and practices using telephony and other Firm technology
• Analytical skills with understanding of systems dependencies and downstream financial impact