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Customer Service Representative

Job in Baltimore, Anne Arundel County, Maryland, 21276, USA
Listing for: National Fitness Partners
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 15 USD Hourly USD 15.00 HOUR
Job Description & How to Apply Below
Position: FT Customer Service Representative

Full-Time, starting at $15 per hour.

Hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date.

At National Fitness Partners, we transform lives through affordable fitness. We serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

  • We Are Accountable – Self-starters who pursue excellence.
  • We Are Driven – Problem solvers who deliver results.
  • We Are Passionate – Positive energy with a real desire to help others.
  • We Are Ambitious – Always learning and growing toward success.
Customer Service Representative Benefits
  • Growth opportunities – over 90% of our management team started as an entry-level team member.
  • Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date.
  • Shift-differential pay for select shifts.
  • PTO for all employees.
  • 401(k) retirement fund with up to 4% employer match.
  • Health insurance options including health, dental, vision, family life insurance, and more.
  • Basic life insurance & short-term disability 100% company-paid.
  • Employee assistance program.
  • Free employee Black Card membership, including one free Black Card membership for a direct family member.
Customer Service Representative Responsibilities
  • Answer phones in a friendly manner using information script.
  • Greet members, sign up and tour new members, and log amenities.
  • Respond to member questions and concerns in a timely and professional manner.
  • Process beverage or merchandise purchases through the point-of-sale system.
  • Promote our unique fitness instruction classes (PE@PF) to our active and new members.
  • Provide a clean, sanitized, and safe club environment.
Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Other
  • Industries:
    Wellness and Fitness Services

Referrals increase your chances of interviewing at National Fitness Partners by 2x.

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