Rotating Member Service Representative; MSR I & II

Position: Rotating Member Service Representative (MSR I & II)
BRANCH LOCATION

Hamilton Center Branch

2337

E. Northern Parkway

Baltimore, MD 21214

* This position requires that you have dependable transportation and ability to travel to all nine (9) branch locations as needed
* * $2,000 annual pay differential for travel
* * Incumbent will work three (3) Saturday's monthly
* COMPANY

SUMMARY:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

POSITION SUMMARY:

MEMBER SERVICE REPRESENTATIVE I:

The Rotating Member Service Representative (MSR) serves as a flexible, multi-skilled liaison between the credit union and its members. This position is uniquely designed to move fluidly across various physical branch locations. The primary objective is to eliminate operational gaps across the credit union network while maintaining high-tier member satisfaction, accuracy, and deep product advocacy.

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issue and professionally handles members' inquires face to face.

Provides a variety of transactional services for members accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

This position requires travel. Individuals will be required to rotate between MECU branch locations to assist as needed. This is a full- time position with mandatory three (3) Saturdays per month. Additionally, hours may vary.

MEMBER SERVICE REPRESENTATIVE II:

The Rotating Member Service Representative II delivers exceptional, relationship-focused financial services to credit union members. Because this is a rotating (floating) position, the employee must possess high adaptability, traveling frequently to different branch locations within the region to provide operational support during peak hours, staff absences, or elevated business volumes.

The Rotating MSR II handles everything from complex transactions to advanced account maintenance, dispute resolution, and consumer loan processing. This role acts as a primary brand ambassador, utilizing needs
-based selling to deepen member relationships.

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the more complex needs or requests of the member. Provides accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members.

Opens new accounts, resolves issue and professionally handles members' inquires face to face. Provides a variety of transactional services for members accounts on deposit, loan and insurance products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

This position requires travel. Individuals will be required to rotate between MECU branch locations to assist as needed. This is a full- time position with mandatory three (3) Saturdays per month. Additionally, hours may vary.

MEMBER SERVICE REPRESENTATIVE I

QUALIFICATIONS:

Required:

* Must have reliable transportation as this position requires daily commuting to various branch locations

* High School Diploma

* General education degree (GED) accepted in lieu of H.S. Diploma

* Minimum of 12 months of Teller/Member Service experience

* Must work three (3) Saturday per month

* Ability to perform multiple tasks in a fast paced and challenging environment with professionalism.

* Must have experience with 10 key calculators and basic PC experience.

* Must have excellent verbal and written communication skills.

Preferred:

* Candidates with exceptional job tenure (12) months or more in previous role

MEMBER SERVICE REPRESENTATIVE II

QUALIFICATIONS:

Required:

* Must have reliable transportation as this position requires daily commuting to various branch locations

* Must work three (3) Saturday per month

* High School Diploma

* General education degree (GED) accepted in lieu of H.S. Diploma

* Minimum of 18 months of Member…