Floating Teller Baltimore MD

Position: Floating Teller for Downtown Baltimore MD
M&T Bank -  - Responsibilities:
Provide exceptional service to branch customers and resolve routine customer problems in a timely manner;
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs;
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need;
Accurately balance and process customer transactions efficiently following Bank Policy;
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system